People Operations Coordinator, Faire
$78.5-108k
Plus equity
More information about location
2 days a week in office
Online wholesale marketplace
Be an early applicant
Online wholesale marketplace
1001+ employees
Be an early applicant
$78.5-108k
Plus equity
More information about location
2 days a week in office
1001+ employees
Company mission
To empower entrepreneurs around the world to chase their dreams.
Role
Who you are
- 2+ years of experience in a generalist role managing full employee life cycle processes
- Strong organizational skills with attention to detail and data accuracy
- Demonstrated track record of process improvement, and finding opportunities to streamline work
- Must be thoughtful about the employee experience and address employee questions and concerns with empathy and care
- Adaptable and consistently deliver excellent results in a high-demand setting
- Strong written and verbal communication skills with the ability to understand complex business needs and translate them into efficient processes
- Experience with HRIS systems and shared services platforms
- Knowledge of employment laws and regulations is a plus
- Experience with creating documentation and delivering training is a plus
- Ability to work both independently and collaboratively within a team
What the job involves
- As a People Operations Coordinator, you will ensure timely and accurate responses to employee inquiries, manage key employee life cycle processes like onboarding and offboarding, and streamline operations to promote self-service
- You'll collaborate with the People Team to transition processes, develop training and documentation, and establish quality assurance to maintain data integrity
- Additionally, you’ll track key performance metrics to monitor service levels, response times, and customer satisfaction, ensuring that employee resources are always current and accessible
- The ideal candidate will play a pivotal role in driving operational efficiency and fostering a positive employee experience at Faire
- Provide timely and accurate responses to employee inquiries through our shared services platform, and identify solutions to enable more self-service or streamline processes
- Manage employee and contingent worker life cycle processes, including onboarding, offboarding, job changes, and compensation adjustments
- Collaborate with People Team members to transition processes from COEs into our front-line team
- Develop ongoing training and documentation of processes and activities within the team’s scope of work
- Establish internal quality assurance processes to ensure data integrity, and leverage key metrics that help measure performance against SLA's, volumes, customer satisfaction, quality, response times, etc
- Ensure all employee resources are up to date and drive more employee self-service
Application process
- Applications for this position will be accepted for a minimum of 30 days from the posting date
Our take
Faire is a company that helps retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to tens of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
109% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"I joined Faire over a month ago and the onboarding has been very comprehensive including some additional material that has been extremely helpful..."
Funding (last 2 of 10 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare
- All of our offices have been designed with local in mind—from our architects to our coffee blends
- Paid vacation time, holidays, and company-wide “Faire Fundays.”
- Including a monthly credit toward your wellness-related programs
- Generous parental and family leave, as well as fertility support benefits
- Including free access to Modern Health therapists and resources
- Optional morning meditation, plus a free Headspace membership
- Faire will match up to US$250 of your charitable donations, every year
- For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning
- Whether you want to grow as a leader, hone your craft, or explore a new discipline, our career framework allows space for you to explore
Company values
- We serve our community
- We seek the truth
- We’re all owners
- We embrace the adventure
- We’re kind
Articles
Leadership
Max Rhodes
(CEO)Was previously an Advisor at Blunt Umbrellas and Director of Consumer Product at Square.
Daniele Perito
(Advisor)Former Director of Security and Risk Engineering at Square, prior to co-founding Faire.
Marcelo Cortes
(CTO)Previously a Senior Software Engineer at Google. Before that, co-founded FreePoint Inc.
Jeff Kolovson
(COO)Was Operations Lead at Square. Before that was a Business Analust for McKinsey and Co.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Faire
Clarence Sanon (Engagement and Inclusion Manager)
- We have internal structures and mechanisms that acknowledge and counteract organizational bias while ensuring equitable opportunity across the organization.
- Our teams are balanced across demographic backgrounds and identities, ensuring equity at all levels of the organization and ensuring a region-specific nuance
- Faire Femmes: Our mission is to build a space that is inclusive, safe, and empowering for those who identify as women to succeed
- HUE: Our mission is to create a safe space where folks of colour can feel comfortable being themselves and talk to folks who get it. We want HUE members to feel confident expressing themselves, their culture, and their heritage
- Flaire: Our mission is to empower all Faire employees to express their whole selves at work, and to make Faire an inclusive environment for all members of the LGBTQ+ community
- Fairents: Our mission is to cultivate Faire into a company where working parents can thrive in their professional ambitions, maximize their impact supporting Faire business goals, and be successful in their pursuit of rewarding & fulfilling journeys as parents
- We have employee resource groups (ERGs) and a cross-functional Diversity, Equity, Inclusion, and Belonging Council (DEIB) at Faire. The DEIB Council works in collaboration with other functions to ensure integration and consideration of DEIB in policies, programs, products, and processes
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