IT Administrator, Fullscript

• This is an entry-level role ideal for someone early in their IT career who is passionate about technology, enjoys solving problems, and is eager to learn and grow within a collaborative team environment
• Basic understanding of computer systems, networks, and common enterprise software
• Ability to follow documented processes and complete defined tasks independently
• Eagerness to learn and accept feedback constructively
• Clear written and verbal communication skills
• Ability to manage time, prioritize tasks, and ask for help when needed
• Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings

Desirable

• We’re looking for a motivated and detail-oriented IT Administrator to join our IT team
• Working on site in our California Distribution Center, you’ll play a key role in supporting end users, maintaining systems, and contributing to broader IT initiatives
• You'll monitor support channels and take ownership of user issues through to resolution, escalating as needed
• Work on site in our California DC - providing technical support to our users, and warehouse equipment
• Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.)
• Accurately log tickets and maintain clear documentation
• Assist with onsite IT support
• Support provisioning and deprovisioning of users and devices
• Report or escalate integration issues appropriately
• Support physical site improvements (e.g. equipment installs/removals)
• Configure systems and follow IT processes and standards
• Participate in departmental projects under guidance

• All employment offers are contingent upon the successful completion of background checks, conducted in compliance with applicable federal, state, and provincial laws
• We also use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people