Customer Success Manager, SecurityScorecard
United Kingdom
$125-148k
OTE
+ Stock options. OTE is 80/20 split benchmarked on USD rates
Cybersecurity ratings & risk management
Be an early applicant
Cybersecurity ratings & risk management
501-1000 employees
Be an early applicant
$125-148k
OTE
+ Stock options. OTE is 80/20 split benchmarked on USD rates
501-1000 employees
Company mission
SecurityScorecard's mission is to make the world a safer place by transforming the way organisations understand, mitigate, and communicate cybersecurity risk to their boards, employees, and vendors.
Role
Who you are
- Bachelor’s degree
- 5+ years in account management, customer success, technical account management, or a similar customer-facing role
- Strong written and verbal communication skills combined with meticulous organizational skill
- Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact
Desirable
- Proven success developing and expanding relationships with customer stakeholders, including executives
- Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals
- Ability to proactively identify customer needs and drive outcomes aligned with their business goals
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management
What the job involves
- The Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. In this role, you’ll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement
- You’ll apply your understanding of cybersecurity practices, third-party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue
- Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives
- Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement
- Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices
- Share insights and solutions with peers to tackle new customer challenges and drive collective team success
- Represent the voice of the customer in product feedback and service delivery discussions
- Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth
Our take
Organisations understand the value of data and the value of business partnerships that will help them leverage it. However, involving more companies increases the risk of vulnerabilities and, therefore, costly data breaches. SecurityScorecard is a cloud-based enterprise SaaS solution that helps organisations assess and manage cybersecurity risks, offering analyses of potential partner companies using A-F security ratings.
SecurityScorecard looms over its competitors as it covers millions of companies, offering near-instant cybersecurity analyses and an array of capabilities. It has a large, global, and big-name customer base, including 9 of the top 10 pharmaceutical companies and 9 of the top 10 banking institutions, and it is likely to go public in the next few years.
It has both developed and consolidated an impressive lead in a sector that will continue to grow and reward cutting-edge security solutions. Security Scorecard set to remain an industry leader with demonstrable, accessible, and highly attractive customer offerings. In 2024, this included a supply chain cyber risk management platform - MAX - which is driving record revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2021
$180m
SERIES E
Jun 2019
$50m
SERIES D
Total funding: $294.4m
Company benefits
- Stock options
- 12 weeks of paid maternity leave / 4 weeks paid paternity leave
- Work from home opportunities
- Medical, dental, and vision coverage
- Unlimited PTO
- 401K
- $3k annual education stipend per employee
- Full access to our learning platform and company professional development events
- Up to $10K referral bonus
Company HQ
Midtown South, New York, NY
Leadership
Aleksandr Yampolskiy
(Co-Founder & CEO)Worked at Oracle and Goldman Sachs, before serving for 2 years as CISO of Gilt Group. Founded NYC Technology Startup, Meetup, in 2012 and then worked as CTO of Cinchcast.
Sam Kassoumeh
(Co-Founder & COO)Progressed from Technology Compliance Manager to Head of Security and Compliance at Gilt Groupe within 4 years, and worked as Cyber Security Advisor for Billy.
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