Merchant Business Development Manager, Mastercard
More information about location
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate is a sales self-starter, business savvy, passionate about loyalty and card-linked offers, proactive in reaching out to potential partners internally and externally, resourceful at problem solving, expert in delivering presentations and highly motivated, can operate in a fast-paced environment, and possesses an agile mindse
- The ideal candidate will have 10 years of experience working with or managing merchant and/or consumer loyalty programs
- Business Development experience working with various levels - internal and external
- Demonstrated ability to act with a persistent and relentless sense of urgency
- Ability to explain complex technical solutions in a clear and concise manner
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads
- Excellent listening and presentation skills
- Analytical Thinking/Problem Solving
- Bachelor’s degree required
- Competency with Microsoft Office including Word, Excel, and PPT
What the job involves
- Manager, Canadian Loyalty, Merchant Business Development
- Mastercard Customer Acquisition & Engagement team provides a range of solutions and services to drive consumer engagement globally
- As part of the North America CAE team the candidate will be accountable for sourcing merchants for card-linked offers by building merchant relationship directly for CA and through partnerships
- The successful candidate will partner with key stakeholders in North America & other Regional Loyalty teams, Mastercard’s account management and other product sales teams to cultivate outstanding relationships and possess the ability to work cross-functionally across a matrixed organization
- Develops and leads client loyalty programs which includes program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building
- Self-starter with the ability to work independently and run their own book of business
- Strategically grows client business through identifying pain points and providing additional loyalty solutions
- Lead CA resource at Mastercard to help manage the Merchant card-linked programs. Primary relationship owner and contact for direct and indirect clients
- Oversight on operations including cross-functional team members and vendors. Primary contact and point of escalation for any issues
- Assists in prioritizing product enhancements in partnership with Merchant Loyalty Product Management
- Monitors, manages and reports on program KPIs
- Conducts QBRs with each direct client and partners as needed
- Based in Toronto, Canada with the responsibility to secure Canadian merchants for card-linked programs which includes making direct contact with merchant or working through internal or external partners, prepare proposal and budget forecast, make presentations, account management and renewal, P&L forecasting and client relationship building
- Build, manage, maintain, and execute merchant business development pipeline
- Strategically grow client business through quarterly business reviews and ability to deliver and articulate program success and the value of the card linked programs
- Oversight on operations including cross-functional team members and vendors
- Monitor, manage and report on program KPIs
- Support and develop business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention
- Utilize Salesforce to track opportunities and for contract and deal term storage
- Develop subject-matter expertise on the benefits and considerations of merchant participation in personalized, card-linked offer marketing programs
- Contribute to issue resolution between functional groups and management as needed
- Support and troubleshoot merchant billing/reporting process and issues
- Maintain account budgets & forecasts and establish & monitor revenue projection goals
- Drive and maintains high customer satisfaction ratings that meet company standards
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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