Senior Customer Success Operations Specialist, Supermetrics
+ Equity Options
Data integration platform
Be an early applicant
Data integration platform
201-500 employees
Be an early applicant
+ Equity Options
201-500 employees
Company mission
To make data analysis simpler, more productive and more connected.
Role
Who you are
- 3+ years of experience in CS operations, Revenue Operations, or Business Systems in a SaaS or B2B environment
- Proficient understanding of Customer Success tools and processes
- Practical knowledge of platforms such as Salesforce, Intercom, Freshdesk, EverAfter, or equivalent systems
- Skilled in managing system ownership, tech stack strategy, or tooling optimization
- Effective communication and stakeholder management skills across technical and non-technical audiences
- A structured, motivated, and detail-oriented approach to problem-solving
- The ability to balance technical depth with business acumen
What the job involves
- This is your opportunity to manage tooling, processes, and systems strategy that directly influences customer experience and retention
- We’re looking for a Senior Customer Success Operations (Revenue Technology) to join our Revenue Operations team in Helsinki or Dublin. You can also work fully remotely from Poland or the UK
- Be the specialist in systems and processes supporting our Customer Success function
- Own tooling, data quality, and process optimization that help scale CS effectiveness and deliver ROI
- Own and evolve the Customer Success tech stack strategy, including tools like EverAfter, Intercom, Freshdesk, and UpdateAI. Oversee roadmap development, system ownership, and annual budgeting to ensure tools are optimized for scale and business impact
- Ensure data integrity and consistency across CS systems in close collaboration with the Salesforce team. Maintain accurate CSM book structures and Customer for Life (C4L) models, including execution, assignment, and headcount alignment
- Monitor system performance and ROI, and manage the intake, evaluation, and procurement of new technologies that support evolving business needs
- Collaborate with RevTech Business Partners and the CRM team to identify process gaps, implement automation, and support solution architecture decisions across CS systems
- Manage and continuously improve key business processes, ensuring operational efficiency and scalability. Roll out new UI features and facilitate their smooth adoption across the CS team
- Act as the primary point of contact for technical updates and tool changes affecting the Customer Success organization. Identify and communicate business needs and system requirements to the RevTech lead
- Maintain clear and up-to-date documentation of systems, processes, and playbooks in Confluence to support transparency, onboarding, and operational consistency
Our take
Helsinki-based Supermetrics is a data integration platform making it easy for marketers and business intelligence teams to analyse data from popular ad platforms such as Facebook, Google and Twitter and integrate them into their preferred analytics and data warehouse platforms.
Despite competition from companies such as Fivetran and Adverity, the company boasts an impressive client list, including Nestlé, Warner Brothers, L’Oréal, owing to its variety of products, such as Supermetrics for Google Sheets, Excel, and BigQuery.
Supermetrics success is product-led and due to the increase in demand for its offerings, the company witnessed a growth of 40% YoY in 2022. Going forward, the company is focused on continuing its strong growth path and hopes to at least double its turnover. It's also emphasising its presence in the US market as important and expects to grow fast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$46.4m
SERIES B
Nov 2017
$4.1m
SERIES A
Total funding: $50.5m
Company benefits
- Health and wellness: We cover your healthcare costs, and you'll get a wellness allowance for things like sports, massage, and meditation.
- Equity & bonuses: All full-time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan.
- Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office.
- Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course.
- Personal learning stipend: We offer a personal learning budget to boost your professional growth.
- Excellent equipment: You’ll get a laptop, a phone with a plan, noise-canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too.
- Stellar team events: We're known for our amazing team events, parties, and offsites. We also happily support employee-organized activities that bring teammates together.
Company HQ
Kluuvi, Helsinki, Uusimaa
Leadership
Mikael Thuneberg
(Co-CEO)Experienced Researcher, having previously worked at 15/30 Research, Sulake, and T-Media. Also the founder and CEO of Automate Analytics.
Salary benchmarks
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