Customer Success Manager, Rencore
Cloud collaboration governance SaaS provider
Be an early applicant
Cloud collaboration governance SaaS provider
21-100 employees
Be an early applicant
21-100 employees
Company mission
To develop tools that help customers to easily identify, manage and mitigate the risks of uncontrolled cloud growth by providing invaluable insights, advice, and empowering them to act.
Role
Who you are
- Will convey to us in a cover letter the value they bring to our team
- Has a minimum of 2 years of experience as a Customer Success Manager or in a similar customer-facing role
- Has excellent verbal and written German and English communication skills. Other language skills are a plus
- Experience with M365; working knowledge a plus
- Technical affinity and knowledge
- Is willing to learn and adapt in a fast-paced environment
- Feels confident in an environment of hands-on operations as well as creative thinking
- Is a true team player
- Demonstrates a “going the extra mile” mindset with a customer centric approach. Has empathy and the ability to understand and meet the customer’s needs
- Is highly organized, self-driven and able to multi-task
- Able to establish and cultivate positive connections with customers and colleagues
- Can address, communicate and resolve disagreements effectively
What the job involves
- As Customer Success Manager you play a key role in shaping customer success and satisfaction
- You will guide our customers throughout their journey with Rencore; from supporting Sales during pre-sales, onboarding new customers, developing and maintaining excellent relationships and ensuring they achieve their desired outcomes, to renewals and upselling
- You will act as the voice of the customer and work collaboratively with our Support, Sales, Product and Marketing teams to deliver a seamless experience
- Deliver a consistent world-class customer experience
- Maintain strong relationships to increase adoption, loyalty and satisfaction
- Collaborate with the Sales Team to engage with potential customers, assist with their first experience with our product and highlight product benefits
- Onboard new customers and ensure that they are set up for success and achieve their desired outcomes through product overviews and training session
- Drive usage and advise on product updates and best practices
- Provide technical guidance and recommendation
- Proactively identify, address and manage customer issues
- Provide high-level technical and product support to resolve technical matters
- Act as the voice of the customer
- Prioritize customer feedback with the Product team and contribute to the product roadmap
- Build customer testimonials and referrals
- Increase renewal rates, reduce churn, and identify upselling and expansion opportunities
- Ensure data quality in our CRM (HubSpot)
Our take
Rencore is a software company that specialises in providing solutions for controlling cloud collaboration technologies. With a particular focus on Microsoft 365 and SharePoint, its software offerings assist businesses in managing and governing their cloud-based collaboration platforms effectively.
The range of software products provided by Rencore address various challenges associated with cloud collaboration. By leveraging these solutions, organisations can govern their platforms, gain visibility into usage and security, streamline migration processes, and ensure the integrity of their customisation and code.
Rencore's success in providing award-winning solutions has attracted the support of numerous investors. The company is investing in scaling its product offerings and expanding its reach to SMBs and enterprises around the globe. Rencore is also focused on growing its team and establishing a strong partner distribution channel to further enhance its presence in the market.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2023
$8m
EARLY VC
May 2022
$4.1m
SERIES A
Total funding: $14.5m
Company benefits
- Work from anywhere
- Flexible work hours
- Unlimited vacation
- Professional development budget
- Choice of equipment
- Workation: work up to 180 days abroad
- Well-being support
- Recruiting referral bonuses
- Enjoy your birthday off!
Company values
- Communication - We live by "Communication is key"
- Openness - We encourage and support new ideas and initiatives
- Respect - We value and treat everyone with dignity and professionalism
- Reflect - We reflect upon our actions to become our best version everyday
- Empower - We take initiative, learn, grow as a part of the team
- Courage - We take smart risks
- Trust - The foundation of our working relationships
Company HQ
Ludwigsvorstadt-Isarvorstadt, Munich, Germany
Articles
Leadership
Matthias Einig
(CEO)Previously worked as a Consultant at Rücker + Schindele Beratende Ingenieure and Steria. They are also an experienced conference/summit organiser having worked with SP24, Sharepoint Saturday Stockholm/Munich and the European Collaboration Summit.
Torsten Mandelkow
(CAA)Previously worked as a Senior Consultant at TRIA IT and as a Principal Consultant at Steria. Also worked as an Application Development Manager at Microsoft.
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