Technical Program Manager, Pointclickcare
Technical Services, 8 Month-Contract
Compensation: $45 - $60 an hour
Healthcare software for smarter care delivery
Be an early applicant
Healthcare software for smarter care delivery
1001+ employees
Be an early applicant
Compensation: $45 - $60 an hour
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- Experience in Technical Program Management, Project Management, Operations Management, or a related discipline
- Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment
- Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics
- Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles
- Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools
- Experience working in production, SaaS, healthcare technology, or customer delivery environments
- Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency
- Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices
- Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills
- Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset
- PointClickCare domain knowledge
- Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems
- Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms
- Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions
- Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions
- PMP, Agile, Scrum, or related project management certifications
What the job involves
- As a Technical Program Manager within Technical Services, you will be responsible for managing project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives
- Working closely with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams, you will ensure projects are prioritized, planned, and delivered on schedule while balancing organizational capacity and business objectives
- You will play a key role in driving operational excellence through process improvement, automation, AI-enabled solutions, and data-driven decision-making that enhance delivery efficiency, scalability, and customer outcomes
- Success in this role requires strong stakeholder management, strategic problem-solving, and the ability to navigate multiple priorities in a fast-paced, customer-focused environment
- Reporting into the Sr Manager, Technical Services
- Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution
- Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination
- Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities
- Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams
- Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required
- Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation
- Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency
- Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives
- Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making
- Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices
- Contract duration is 8 months
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched aged care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder & CEO)Dave co-founded PointClickCare in 1997.
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