Senior Implementation Manager, Alloy
Enterprise
$154-181k
2+ days a week in office
Identity verification for financial institutions.
Job no longer available
Identity verification for financial institutions.
201-500 employees
Job no longer available
$154-181k
2+ days a week in office
201-500 employees
Company mission
We’re your unified platform for fraud management, identity decisions, and regulatory compliance.
Role
Who you are
- You have 5+ years experience as an Implementation Manager, Delivery Manager, or Client Onboarding Manager for a B2B SaaS platform with a focus on Enterprise clients
- You are passionate about providing exceptional implementation experiences to your clients by understanding and delivering on their objectives using your consultative skills
- You are experienced in driving the basics of a good project management plan—from risk management to communication strategies
- You demonstrate a drive and ability to achieve goals in a fast-paced deadline-driven environment and are highly adept at balancing and running multiple priorities
- You have outstanding interpersonal skills, both verbally and via email. You should have a knack for explaining complex concepts in a straightforward, clear manner
What the job involves
- As the Senior Implementation Manager, Enterprise, you’ll lead multiple concurrent implementations for our largest and most complex customers while acting in a hybrid role of project manager and technical/business consultant
- Connecting with key stakeholders, you will design and execute the implementation as prospects transition into customers, all the while seeking to understand and meet the customer’s needs
- Lead the implementation effort for customers by providing strategic insight and direction based on client goals and product capabilities
- Understand our application end to end and collaborate with Sales, Solution Architects, Customer Success, and Product Managers to identify and communicate technical services and solutions
- Collaborate with Solution Architects to lead project design sessions and provide guidance and best practices on configuration options to meet customer needs
- Communicate clearly and effectively across all levels of client and internal teams
- Obtain customer feedback and partner with product and engineering teams to identify and prioritize new feature requests and integration opportunities
- Ensure all configurations, integrations, and customizations are fully tested and ready for deployment
- Own any problems you discover along with the solution to these problems
- Maintain project timelines - setting and balancing expectations - identifying risks to timeline throughout and mitigating with customers or internal teams when necessary
- Optimize the implementation process - including the use of new tools to enable the process to move more efficiently
Our take
In recent years, there has been an enormous shift towards online banking, a trend that’s unlikely to turn around with surveys showing that more than half of US banking customers don’t intend to return to branches in person. The rise in digital onboarding has aroused concern about both the speed and labour of ID verification, as well as fraud potential. Alloy was built to help connect banks and fintech companies to more sources of KYC, AML and other compliance data.
The company's single API identity verification platform allows financial institutions to secure against the risk of fraud and misjudged risk decisions when onboarding new customers online. Alloy also helps to improve customer conversion through the compliance funnel and speed up previously manual back-office processes.
The company serves the burgeoning fintech market, a lucrative market with a 25% annual growth rate and already has notable clients in the form of Radius Bank and Aspiration. Alloy's main competition in the future will likely come from financial institutions themselves, who will have to decide on buying the company's solution or building their own in-house. Regardless, Alloy's global expansion efforts have created substantial growth opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 16 weeks of parental leave
- Premium medical, dental, vision, HSA, and FSA programs
- 401k with matching and immediate vesting & eligibility
- Commuter, health & wellness benefits
- $1,000 annual Learning and Development stipend
- Memorable team events and retreats
- Work from home opportunities
- Unlimited PTO
Company HQ
Greenwich Village, New York, NY
Leadership
Tommy Nicholas
(Co-Founder & CEO)Founder of The City Swig. Software Developer of SHOCKOE.COM. Owner of Web/Mobile Freelancing. Most recently was Head of Product at Knox Payments.
Laura Spiekerman
(Co-Founder)Studied Political Science at Columbia. Early career as a Paralegal at Clayman & Rosenberg. Went on to become Director of Marketing at Kopo Kopo. Research/Investments Analyst at Imprint Capital Advisors. Became Head of Business Development & Strategic Partnerships at Knox Payments.
Charles Hearn
(Co-Founder & CTO)Studied Computer Science at University of Virginia. Independent Researcher at UVA Researcher for over a year. Mobile Lead & General Developer at The City Swig. Became Program Manager at Microsoft. Recently Lead Project Engineer at Knox Payments.
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