Customer Success Manager, First AML
Plus an additional £5,000 performance based bonus (paid 6 monthly)
3-5 days a week in office (Shoreditch, London (close to public transport))
Seamless AML onboarding experiences
Posted today
Seamless AML onboarding experiences
21-100 employees
Posted today
Plus an additional £5,000 performance based bonus (paid 6 monthly)
3-5 days a week in office (Shoreditch, London (close to public transport))
21-100 employees
Company mission
To help everyday people access the financial system, while limiting criminal exploitation.
Role
Who you are
- 3+ years experience orchestrating amazing customer experiences across a diverse customer portfolio - maximising product adoption, creating brand champions, and increasing customer advocacy as a result of your strong and successful relationships
- Proven commercial growth of your portfolio, achieved through high customer retention, revenue expansion at renewal, and proactive growth of product use
- You’re a natural problem solver and trust builder - motivated by delivering the best possible outcomes for others
- It goes without saying that you will be an absolute whizz on the basics - professional communication, attention to detail, proactivity, technical aptitude and impeccable internal admin are vital
Desirable
- Customer Success Experience
- Has worked in a SaaS start up environment - whereby you've had to roll up your sleeves and get stuck in
- Led change management projects that have included transitioning customers from one product to another
What the job involves
- You’ll own a portfolio of customers across industries and tiers, guiding them post-onboarding as their trusted advisor - ensuring they optimise their use of Source to fulfil regulatory obligations with efficiency and accuracy
- Uncovering of expansion opportunities (new teams, new use cases, different offices) through deep customer insight, driving revenue growth via stakeholder management and execution
- Proactively monitoring health signals (usage, engagement, feedback) to mitigate churn
- You’ll need to balance the customer mindset with the commercial acumen - being a customer advocate whilst upholding the technical road map
- Creating a strategic plan to grow the value of your portfolio will be one of your top priorities
- Transitioning some of First AML’s legacy customers to our Source
- Collaborating with a number of our teams including customer delivery, sales and senior leadership
Application process
- Apply via Welcome to the Jungle
- Phone interview
- Virtual Meet and Greet
- Formal Interview (including an activity relevant to the role)
- Meet A First AML founder
- Background & Reference Checks
- Offer!
Salary benchmarks
Our take
Anti-money laundering (AML) regulations are vital protection for modern businesses, but ensuring compliance can be a complex and time-consuming process. First AML solves this problem with its regulatory technology solution.
First AML first launched in New Zealand in 2017, before expanding operations to Australia in 2021, and the UK in 2022. This growth is a testament to the rising demand for First AML's tech, bolstered by a diverse customer base united by the objective of busting financial crime and exploitation through compliance tools. With the company citing that it can increase compliance efficiency by 70%, First AML has raised around $30 million in funding so far, further accelerating its growth.
First AML's main challenge will be competing with other already established regulatory tech providers. However, its ambitious expansion strategy has been successful, and the company has seen impressive growth and a 400% revenue increase since 2024, enabling it to remain competitive in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2021
$21m
SERIES B
Sep 2020
$5.2m
SERIES A
Total funding: $28.7m
Company benefits
- Diversity & Inclusion Employee Resources Group that actively helps to make First AML a great place to work for everyone
- Wellbeing Programme - Your holistic wellbeing is our number one priority. You’ll have access to EAP counseling (for you & your family), Bike Scheme and an additional 5 days Wellbeing/Sick Leave
- Family Friendly - Your family is part of our team too and our parental leave policy has been designed to ensure that. There are sometimes little ones in the office too
- Work From Home Policy - We offer flexible working hours, working from home to no meeting days. We’ll work with you to create something that best suits you
- Training Allowance - £500 allowance dedicated to you for growth and professional development - it’s up to you how to spend it!
- Social Side - We have regular social events, from shared lunches, team outings and quiz nights
Company values
- Mount the Curb: Let's move fast & take positive shortcuts
- It’s not your typical 9-5; we recognise results: When we need to we'll push our limits to reach our goals
- Problems are our passion; it’s not about the snacks: We are focussed on always making things better
- Pozzy vibes: We're inclusive; welcoming and inviting of different backgrounds and perspectives
- Customers are our compass: We truly care about solving our customers problems & building amazing customer advocates
Company HQ
Whitechapel, London, UK
Leadership
Milan Cooper
(CEO)Previously worked as an Associate at AJ Park Intellectual Property, and was a Manager at Bain. Then joined Air New Zealand as a Strategy Manager.
Chris Caigou
(Chief Customer Officer)Previously worked as a Manager in ANZ's Healthcare Sector.
Bion Behdin
(Chief Revenue Officer)Previously worked as a Relationship Manager at ANZ.
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