Business Operations Specialist, ezCater
Supply Curation
$57-67k
Offer Equity
More information about location
Online marketplace for business catering
Open for applications
Online marketplace for business catering
501-1000 employees
Open for applications
$57-67k
Offer Equity
More information about location
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- 3+ years in an Operations focused role
- At least 2+ years of data analytics experience in a professional setting utilizing Excel (vlookups, pivot tables, etc)
- Obsessed with numbers: You speak Excel formulas as a second language. You’re comfortable with large datasets, can glean actionable insights, and use those to tell compelling stories
- Tech-knowledgeable: You’ll need to quickly pick up our toolset and become an expert. HubSpot experience is a huge bonus!
- Hungry for change: If something isn’t working, we fix it. And then we fix it again
- Ownership mentality
- Prioritization & data-driven decision making
- Deliver actionable recommendations out of complex datasets
- Self-starter, bias towards action
- Naturally curious, always looking for ways to innovate
- Gritty. Roll sleeves up, no task is too small, do whatever it takes to make things successful
- A circus-level juggler: You’re not only comfortable with a high-volume list of varied tasks, but also with prioritizing them
- Solution-oriented: You love solving puzzles and operate with solutions top-of-mind
- Devoted to an iterative approach: You learn by experimentation & feedback and can’t wait to make the next small tweak toward success
- Industry-savvy: Restaurant industry experience is a huge plus
What the job involves
- We’re looking for someone to keep our wheels spinning and our lights not just on, but burning brightly
- We’ll need your help making sure our operational processes effectively scale as we grow, our workflows are organized efficiently, and we can soar to the next level of excellence in our capabilities to identify supply optimization opportunities, uncover coverage gaps, discover menu optimization opportunities, and help us build the playbook to pull it all together
- Source. You’ll help identify the best burgers in Dallas, the most popular vegan restaurants in Seattle, and the hidden gem tacos in San Diego - and you’ll do this at scale
- Collaborate. You’ll work with our Supply Curation, Menus, Sales, Merchandising Ops, and Relish teams to understand supply needs and opportunities
- Analyze. You’ll use tools such as Excel, Sigma, and HubSpot to connect data points, align metrics, and build plans to bridge coverage gaps
- Identify Opportunities. Optimization. Identity trends, opportunities, areas of optimization
- Build Playbooks. You’ll help us build the playbook to scale supply when we introduce new products and offerings
- Process building. To drive task efficiency. Evaluate current workflows to identify bottlenecks and propose solutions that enhance operational efficiency and service quality
- Day to day operations tasks. Managing various tasks, reporting, data analysis, resource allocation
- Workflow quality assurance to ensure operational reliability of our analytics, tools, and processes
- Catalog inboxes and workflows to make sure teams can stay organized and on track
Application process
- Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service whilst the food providers fulfill the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfill. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company values
- Lead - We’re autonomous. Everyone is empowered to own their work and we minimize unnecessary steps
- Grow - We hire awesome people. You can move sideways, you can move up, and there are always new opportunities to learn
- Play - We never turn down a reason to celebrate. We get a lot done and have fun along the way
Company HQ
Financial District, Boston, MA
Articles
Leadership
Stefania Mallett
(Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
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