Client Partner, Livefront
$180-220k
OTE
$130-150k
BASE
iOS
Android
Mid and Senior level
Remote from US
More information about location
Mobile app and web development studio
Open for applications
Mobile app and web development studio
21-100 employees
B2BArtificial IntelligenceAugmented RealityMobile
Open for applications
$180-220k
OTE
$130-150k
BASE
iOS
Android
Mid and Senior level
Remote from US
More information about location
21-100 employees
B2BArtificial IntelligenceAugmented RealityMobile
Company mission
To help companies design and build world-class digital products that command attention and inspire joy.
Role
Who you are
- You know firsthand what it takes to ship a world-class digital product, and you are capable of inspiring and leading organizations to do just that
- You understand that a bold product strategy is only the beginning, and the difference between a truly remarkable and an average product organization is the daily habits, rhythms, and relationships across the team
- An integrator with impressive emotional intelligence, your superpower is understanding the motives and desires of the stakeholders around you—and then making the connections and creating the conditions for everyone to thrive
- You are driven by the dream of creating a product that sparks joy and makes an impact, and you are grounded with the practical know-how to secure the influence, alignment, and budget to actually get it done
- You’re also curious and current when it comes to emerging technologies
- You see AI not as a buzzword, but as a powerful toolkit to elevate human-centered product strategy, and you're ready to help our clients navigate what it means for their business and their users
- You help our clients grow their business, and in turn, grow our business
- You care about outcomes, and want a position that rewards accountability to results
- You want to work with passionate and talented people who are always looking for ways to make things better
- You understand the power of a strong business relationship built upon mutual interest and trust, and doing the daily work of forging relationships like that is what drives you
- You’re excited by the evolving possibilities of AI and how they intersect with digital design, strategy, and client value
- You desire a work environment where respect, mutual trust, and egoless collaboration are paramount
- You want colleagues who take their work seriously but not themselves, and who know how to let loose and have a good time
- You like being part of a team that has a reputation for excellence and gives back to the community by educating, mentoring, and sponsoring
- You believe in sweating the details, giving a damn about quality, and taking pride in going the extra mile
- Experience working in both sales-focused roles and delivery-focused roles to appreciate the blended nature of this role
- Experience in a client services organization focused on digital product strategy, design, and development
- Ability to direct and manage multi-million dollar engagements comprising multiple work streams for large, complex organizations
- Experience working on consumer-facing native applications for iOS and/or Android, plus an extensive knowledge of both platform’s features and capabilities
- Ability to cultivate relationships and win influence at the executive level, especially in large organizations that are dynamic and complex
- A knack for developing new relationships and networking into people we don’t yet know
- Deep appreciation and direct experience with digital product design, strategy, and development—preferably with a background in product design, product management, or engineering
- Proven experience in account management with a list of long-term client references
- Proven account management experience with enterprise organizations
- Strong presentation skills, including sales pitches and negotiations
- Ability to gather and synthesize both qualitative and quantitative data to uncover new insights about user behavior and business opportunity
- Ability to be persuasive using data and informed storytelling to influence decision-making
- Ability to articulate what great digital products/strategy looks like, and why
- An uncanny ability to predict risks, challenges, and obstacles associated with custom software design and engineering work
- Skill in communicating new perspectives to clients that reframe and challenge their perspective on digital products and how they are built and/or brought to market
- Demonstrated ability to build and nurture great relationships with clients
- Natural leadership tendencies, including fostering and modeling successful habits and behaviors across your surrounding delivery team
- A self-motivated and results-oriented mentality
What the job involves
- Take ownership of client outcomes by deeply understanding our clients’ business needs and placing our team in a winning position to partner with the client to accomplish their goals
- Communicate Livefront’s value proposition within our client organizations through presentations, conversations, and other day-to-day impressions
- Manage communication between the client and Livefront with the intention of building trust and meaning—this includes having the hard conversations, contributing to ideation sessions, and generating constructive feedback
- Earn deep client relationships through delivery excellence, expertise, and hospitality to establish trust
- Nurture and develop new relationships within our client organizations and in collaboration with our business development team through networking, referrals, and active outreach
- Provide counsel and perspective to digital product leaders within our client organizations, serving as a value-added advisor to them
- Define outcomes in partnership with our clients and ensure our internal teams deliver on those outcomes
- Craft Statements of Work for engagements that solve clients’ needs, align to the strengths of Livefront’s processes and methodology, and put our team in position to do our best work and drive impactful outcomes
- Lead quarterly business reviews with key client accounts
- Keep a pulse on competitive analysis and market research to understand customer needs and industry trends within our client domains
- Explore and advise clients on the practical application of AI and other emerging technologies that can enhance their digital experiences and improve business outcomes
- Stay informed on trends in AI-enabled product innovation and translate those insights into opportunities for clients
- Take accountability for the health of the client relationship, serving as an escalation point when needed, while providing regular updates to the broader growth team at Livefront
- Identify and pursue new business opportunities within client organizations through account management best practices
- Collaborate with Livefront product strategists, product managers and other delivery team members to execute on strategies that truly fit our clients’ product needs and goals
- Bring authoritative expertise in the realm of digital product strategy and management, offering your wealth of knowledge for the benefit of our internal and client teams
- Ask for new business, both with our current client relationships and across other business units or teams within the client organization
- Be responsible for account growth within a portfolio of client relationships, driving expansion on the project level (renewals and expansions of the current project scope) and the org level (new projects with new stakeholders within the same client)
- We’re looking for an outstanding Client Partner to join our team. This is a senior-level position with the opportunity to work remotely
Application process
- When applying, please include a short note about yourself, a summary of your work experience, and a link to any public profiles you actively maintain (i.e., GitHub, LinkedIn, etc)
- Our hiring process moves quickly and consists of several stages for candidates who capture our attention with their initial submission, sometimes including but not limited to a short preliminary phone interview, a series of video interviews, and a short take-home exercise, which you'll have up to a week to complete
Our take
Mobile apps have changed the game for consumer interaction, replacing over-complicated websites with speedy, easy-to-use portals through which brands can build loyalty. Creative studio Livefront is a hub for organisations to design, build and scale digital products, enhancing their brands for the modern age.
Led by data and AI, the company offers a range of services to build digital products that work for the customer - from mobile apps to voice apps and augmented reality. It sets itself apart in the space with an eye for developments in the tech market, evolving the applications as consumers' needs change.
Livefront has created a healthy roster of clients, including the likes of Samsung. Healthy funding will allow the company to continue expanding its offering, and market its product further, with a growing team of design and engineering specialists.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Passionate team - Call yourself part of the best team in mobile
- Inspiring office - Glass whiteboards, aeron chairs, and beautiful monitors
- Meaningful work - Challenging projects and amazing clients
- Insurance - Health insurance, life insurance, and disability insurance
- Flexibility - Paid time off, remote work, and “Livefront Anywhere”
- Unlimited free books - Request the books you want
- Retirement accounts - Taking care of your future
- Conferences - Learn at WWDC, Google.IO, and Layers
- Bottomless beverages - Coffee, tea, sparkling water, champagne, and beer
Company HQ
Whittier, Minneapolis, MN
Leadership
Mike Bollinger
(Founder & CEO)Previously worked in Software Design and Engineering at Gearworks, and Co-Founded TECHdotMN.
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