Compliance Associate, Chime

• 6+ years of experience in banking, credit, lending, deposits, or consumer compliance
• Strong knowledge of regulations such as, but not limited to: UDAAP, Reg DD, NACHA, Reg Z, VISA standards, Reg E, and FCRA
• Familiarity with regulations for payments, lending, and deposit accounts
• Experience advising stakeholders on consumer compliance laws and regulations
• Skilled in researching and applying banking rules and industry standards
• Understanding of how agencies like CFPB impact the complaints process
• Experience working with regulatory agencies, especially responding to agency complaints
• Experience advising on control design and execution
• Ability to collaborate and influence internal and external partners on regulatory issues
• Excellent analytical, verbal, and written communication skills
• Ability to balance compliance risks with innovative, member-friendly solutions
• Problem-solver with minimal oversight
• Creative thinker with a focus on member experience

• We are hiring a Compliance Associate to join our Compliance team within our Operations and Member Experience Advisory pillar
• As a Compliance Associate, you’ll advise in operationalizing complaint handling processes and provide general oversight
• You’ll work with internal teams (first and second line of defense) as well as with our issuing bank partners’ legal and compliance teams, to facilitate quality and innovative compliance risk management solutions
• You’ll work with internal and external partners to review complaints, associated root cause, and advise on processes to mitigate compliance risk at Chime
• Consumer Complaint Oversight - Advise and support operational teams in investigating and resolving consumer complaints, while analyzing trends to identify and address potential consumer impact
• Consumer Complaint Oversight - Perform oversight and monitoring to ensure timely and appropriate resolution of consumer complaints, and assist with responding to regulatory complaints to maintain Chime’s reputation and compliance
• Consumer Complaint Compliance Advisory - Support the first line of defense in understanding regulatory requirements and best practices in complaint management
• Control implementation and documentation - Advise on the creation of compliance controls and monitoring overall compliance control environment
• Procedures, Guidance, and Training - Supporting the first line of defense by providing clear procedures, guidance, and training. This includes developing and refining complaint-handling procedures, offering day-to-day guidance, and delivering training to ensure team members understand regulatory requirements and best practices
• Assist with regulatory and bank partner inquiries related to complaint handling practices
• Provide recommendations for improving training, policies, and procedures based on root cause analysis of complaints
• Demonstrate advisory and experience with consumer laws and regulations related to banking products to ensure Chime’s adherence and compliance with, but not limited to, the Truth In Lending Act (Regulation Z), Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Electronic Funds Transfer Act (Regulation E), Truth in Savings Act (Regulation DD), NACHA, and VISA Operating Standards as well as state-specific rules and regulations
• Establish and maintain strong relationships with internal and external stakeholders
• Balance compliance risks with innovative, member-friendly solutions

• Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
• Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
• Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
• Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events

Total funding: $2.0bn

Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.