Customer Data Analyst, Persona

• A minimum of 2+ years of analytical experience in a consulting, data analytics, data science, machine learning, or predictive analytics role
• Proficiency in SQL with hands-on exposure to creating complex queries across multiple database schemas
• Experience creating visualizations based on data using BI tools (e.g. Mode, Tableau, Looker, Periscope, PowerBI or similar)
• Fluency with statistics techniques to structure analyses and provide insights (e.g. statistical tests, AB testing)
• Exceptional problem-solving skills, logical thinking, and familiarity with big data and numbers
• Passion for solving complex customer problems through data analytics and insights
• Outstanding attention to detail with a focus on data quality and integrity
• Self-starter who can execute independently as well as through cross-functional partnerships, thrives in ambiguity, and drives work to completion in a timely fashion
• Strong written and verbal communication skills

Desirable

• Persona is looking for a Customer Data Analyst to join the Customer Insights team
• You will join a lean and nimble team focused on supporting the needs of Persona’s prospects, customers, and Customer Success teams
• You will provide data-driven insights and recommendations to our prospects and customers in order to drive retention and enable customer growth
• Internally, you will find opportunities to improve operational efficiency and help us scale our methodology to deliver customer-happiness
• In your day-to-day, you will run analyses for internal and external stakeholders, develop automated dashboards for a wide range of stakeholders, support in building the ELT pipeline that prepares Persona’s data for company consumption, and guide internal decision-making to improve effectiveness across all customer-facing teams
• Apart from interacting with our Customer Success and Sales stakeholders, you will work cross-functionally with our Product, Engineering, Marketing, and Infrastructure teams
• This role is crucial in helping shape the future of Persona's data-driven customer approach
• Apply a diverse set of tactics including statistics and quantitative reasoning to solve a wide variety of customer problems
• Iterate on current methodology for understanding and showing value of the Persona platform to our customers
• Provide insights, recommendations, and other data support to Customer Success and Sales teams to enable retention and help drive customer and revenue growth
• Share analyses, insights, and business decisions to internal (and sometimes external) stakeholders in verbal, visual, and written media
• Provide comprehensive analytics support to partner teams
• Develop tools to empower scalable data access and self-service across the customer-facing organization in order to allow for strategic use of your time and expertise
• Deliver insights and analytics to help business leaders answer critical questions related to the customer lifecycle, customer experience, adoption, expansion, usage, and health