Senior Operations Manager, Deel

Salary not provided

+ Stock grant opportunities dependent on your role

SQL

Tableau

Looker

Snowflake

JIRA

Zapier

Senior and Expert level

Remote from Europe, UK

Global payroll for employees and contractors

Be an early applicant

Global payroll for employees and contractors

1001+ employees

FintechB2BHRInternal toolsPaymentsSaaS

Be an early applicant

Salary not provided

+ Stock grant opportunities dependent on your role

SQL

Tableau

Looker

Snowflake

JIRA

Zapier

Senior and Expert level

Remote from Europe, UK

1001+ employees

FintechB2BHRInternal toolsPaymentsSaaS

Company mission

To make a change for people everywhere by empowering companies to eliminate hiring borders—so anyone, anywhere in the world, can access new opportunities.

Job

Company

Role

Who you are

5+ years’ experience in a Operations, Customer Experience or Business Operations role in a high growth B2B SaaS environment
Hands-on mentality to fix problems quickly and successfully while working towards a long-term vision
Prior experience in driving projects, process and customer experience improvements
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Ability to review, analyze, and troubleshoot technical flaws to ensure sound data & infrastructure hygiene
Demonstrated technical skills with systems and custom report & dashboard building - incl. SQL skills
Understanding of SaaS business operations, best practices, and industry standards
Excellent communication skills with ability to translate technical requirements to key stakeholders; able to collaborate and drive change across a variety of stakeholders including senior leadership and cross-functional teams
Experience administering and integrating software and tools such Looker (or Tableau/other BI tool), JIRA, Snowflake, Zapier and more

What the job involves

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives
The (Senior) Operations Manager will be responsible for driving process and system improvements centrally for our operations organization
The core focus of the Operational Excellence team is to improve customer experience, by becoming faster and better in how we serve our customers in their day to day
You will be empowered to own, build, and shape projects and programs to measure and enhance how we operate
Analyze, develop, and optimize systems and tools to support the Operations Organization
Drive projects around reducing support interactions by improving our product and operations experience
Understand the user journey in depth to identify opportunities to make it more seamless and reduce friction
Build models, which allow to assess and track the experience across multiple product lines and trigger actions to improve experience where needed
Lead large cross-functional projects to develop and launch new features, workflows, and internal tools
Design and implement innovative processes and workflows to support business strategy
Collaborate with senior Operations and Product stakeholders to implement scalable processes, systems, and tools for hyper-growth
Ensure clean, timely execution of processes and workflows

Our take

Remote work is growing exponentially, but global onboarding and payments haven't caught up. Deel is a payroll platform for remote teams that connects localized compliance and payments in one system of record, and automates everything.

Deel's goal is to offer every company that hires remote talents a one-stop-shop that makes onboarding, global compliance, and payments easy. The company's growth curve is one for the books, as it has been able to grow its customer base and team at an impressive rate. Its valuation follows suit, and now boasts being one of few businesses to hit $10+ billion just a year after hitting unicorn status.

With remote working here to stay, Deel has proven it got in at the right time, being well placed to capitalize on the trend of globally distributed teams. With such impressive backing, the company should be able to keep its success up as it moves into the future, bolstered by the release of new products and integrations that amplify the impact of its offering.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

277% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.7)

Company

Funding (last 2 of 6 rounds)

May 2022

$50m

LATE VC

Oct 2021

$425m

SERIES D

Total funding: $679.7m

Company HQ

Mid-Market, San Francisco, CA

Leadership

Alex Bouaziz

(Co-Founder & CEO)

Previously a Researcher in Environmental Engineering at Imperial College London. Co-Founder and former CEO of Lifeslice.

Shuo Wang

(Co-Founder & CRO)

Previously a Researcher at MIT Newman Lab. Co-Founder and former CTO of Aeris Cleantec.

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