Customer Success Manager, Appian
Public Sector
$125-250k
+ ESPP
AI-powered process orchestration across the enterprise
Be an early applicant
AI-powered process orchestration across the enterprise
1001+ employees
Be an early applicant
$125-250k
+ ESPP
1001+ employees
Company mission
To simplify what it takes to turn great ideas into powerful business applications that deliver significant value.
Role
Who you are
- Bachelor’s degree, ideally in a technical field
- 10+ years of combined experience in technology or technical consulting
- Proven ability to act as a trusted advisor and drive measurable business value for customers
- Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems
- Excellent consulting, communication, and presentation skills with executive and technical audiences
- Strong organization and project management skills with close attention to detail
- Experience with agile software development practices
- Expected travel averages around 25%, with higher travel demands during select months
Desirable
- 5+ of experience within success management, program management, account management or advisory services
- Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS)
- Strong understanding of system integration, data architecture, or enterprise architecture
What the job involves
- You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies
- You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success
- Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners
- As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement
- Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders
- Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions
- Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies
- Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment
- Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth
- Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact
- Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively
- Recommend process improvements and technology solutions, including AI, that drive efficiency and business value
- Communicate confidently across technical teams, business stakeholders, and C-level executives
- Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices
Our take
Appian is a fotware company helping organizations design, automate, and improve how work gets done. It offers a low-code platform that allows businesses and government agencies to build applications quickly and without the need for large development teams. And it serves a range of industries, having built a strong foothold in the public sector, where secure, scalable digital tools are critical to modernizing complex operations.
The company stands out by bringing process automation, AI, and data management together in a single platform. Instead of relying on multiple disconnected tools, organizations can use Appian to streamline workflows and make faster, better-informed decisions. Its low-code approach allows speed and flexibility, while its focus on security and compliance make it well suited for regulated and mission-critical environments.
This approach has recently been reinforced by a $500M, 10-year enterprise agreement with the US Army. The deal positions appian as a core platform for the Army's IT modernization, supporting AI-driven automation and secure cloud adoption. With its Defense Cloud now authorized for sensitive operations, the agreement signals growing confidence in Appian as a long-term partner for large-scale digital transformation.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2014
$38m
SERIES B
Jul 2008
$10m
SERIES A
Total funding: $48m
Company HQ
Tysons, VA
Additional info
- Raised £60M from IPO on 25 May 2017
Leadership
Matt Calkins
(Co-Founder & CEO)Previously the Director of Enterprise Product Group at MicroStrategy before co-founding Appian in 1999.
Michael Beckley
(Co-Founder & CTO)Michael previously spent 3 years in Product Management at MicroStrategy before co-founding Appian in 1999.
Bob Kramer
(Co-Founder & General Manager)Previously worked as a consultant at MicroStrategy after graduating from University of Pennsylvania.
Marc Wilson
(Co-Founder & Chief Executive Ambassador)Previously worked as a Consultant at Boston Pacific after graduating from Dartmouth College.
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