Strategic Partner Account Manager, Klaviyo
Enterprise Partnerships
$142.8-193.2k
3+ days a week in office
The autonomous B2C CRM
Open for applications
The autonomous B2C CRM
1001+ employees
Open for applications
$142.8-193.2k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only autonomous CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- 10+ years of experience in partnerships, business development or related roles
- Demonstrated ability to build and scale partnerships from the ground up, preferably with GSIs or SIs
- Experience managing complex, multi-threaded relationships across both external partners and internal teams
- Strong understanding of SaaS sales motions, enterprise pipeline development, and co-selling dynamics
- Proven project and program management skills, with the ability to drive cross-functional initiatives from concept to execution
- Ability to operate across multiple partner types and adapt to different business models
- Excellent communication, negotiation, and stakeholder management skills
- Familiarity with Klaviyo’s platform and broader martech landscape (CDPs, ESPs, ecommerce platforms)
- Experience working in high-growth or fast-paced environments
- Strategic thinking with strong execution orientation
- Ability to manage complexity and multi-threaded relationships
- Agility across partner types and ecosystem dynamics
- Ability to influence without direct authority
- Strong organizational and operational discipline
What the job involves
- We are seeking a Strategic Partnerships Manager to drive the development, execution, and scaling of high-impact partnerships within Klaviyo’s ecosystem
- This role is designed for a strategic operator who can recruit and build partnerships from the ground up, navigate complex and multi-threaded stakeholder environments, and deliver measurable business outcomes
- The primary focus of this role will be on GSIs and SIs, requiring deep engagement with consulting-led partners and strong alignment to enterprise sales motions
- In addition, this role requires the agility to work across adjacent partner types—including technology/ISV partners and hyperscalers where appropriate, and to develop multi-partner plays that combine capabilities across the ecosystem
- Identify, evaluate, and prioritize strategic partnership opportunities with GSIs and SIs that expand Klaviyo’s presence in the enterprise
- Build partnerships from zero-to-one, including sourcing, structuring, and launch
- Develop and own joint business plans aligned to co-sell, services-led, and transformation-driven GTM motions
- Own and manage multi-threaded relationships across GSI and SI organizations, including executives, alliance leaders, sales teams, and delivery organizations
- Act as the central point of coordination within Klaviyo, aligning stakeholders across Sales, Product, Marketing, and Customer Success
- Drive executive alignment and maintain strong internal and external stakeholder engagement to ensure partnership success
- Partner closely with Sales to drive partner-sourced and partner-influenced pipeline through GSI and SI co-selling motions
- Work with Partner sales to design, execute and manage joint go-to-market strategies, including account planning, co-selling frameworks, and partner-led opportunities
- Identify opportunities to accelerate deal cycles, expand deal sizes, and increase win rates through partner engagement
- Collaborate with technology/ISV partners and hyperscalers where relevant to support joint customer solutions
- Develop and orchestrate multi-partner plays (e.g., GSI + ISV + Klaviyo) to deliver differentiated customer value
- Adapt engagement strategies across partner types, aligning incentives and roles within broader ecosystem motions
- Lead cross-functional initiatives required to launch, operationalize, and scale partnerships
- Build and implement repeatable processes, frameworks, and playbooks to support GSI/SI partnership growth
- Manage timelines, dependencies, and deliverables across multiple stakeholders, ensuring high-quality execution
- Success Metrics
- Partner-sourced and partner-influenced revenue driven through GSI/SI partnerships
- Growth and depth of GSI/SI relationships
- Execution and outcomes of joint business plans and co-selling initiatives
- Effectiveness of multi-partner plays and ecosystem collaboration
- Internal stakeholder alignment and partner satisfaction
Our take
Klaviyo is a SaaS autonomous B2C CRM helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyse, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Devin Bhatia, Customer Success Manager
Our mission
Create exceptional customer experiences by providing immediate and long-lasting value, while empowering creators to own their growth.Insights
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private medical insurance
- Medical
- Dental
- Vision
- Lifestyle spending account
- Commuter benefits
- Modern Health - wellness platform
- Parental leave
- Company equity
- Employee stock purchase plan
- Mental health benefits
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Employee assistance program (EAP)
- 401(k) plan with company match
- Flexible paid time off (FPTO)
- 13 company holidays
- Paid parental bonding leave
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Dublin, Republic of Ireland
Articles
Leadership
Andrew Bialecki
(Co-Founder & Co-CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Co-Founder & Chief Strategy Officer)Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Chano Fernandez
(Co-CEO)Chano serves as the co-CEO, leading all go-to-market functions at Klaviyo. He previously led organizations at SAP, Workday, and Eightfold.
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