Junior Customer Service Manager, Highsnobiety

Salary not provided

Entry and Junior level

Berlin

Visa / relocation support

Fashion & media brand

Job no longer available

Fashion & media brand

201-500 employees

B2CLifestyleFashionPublishingeCommerce

Job no longer available

Salary not provided

Entry and Junior level

Berlin

Visa / relocation support

201-500 employees

B2CLifestyleFashionPublishingeCommerce

Company mission

To discover and champion the best of what culture has to offer and connect a community through a shared appreciation for these stories, and provide a platform to a community of emerging creators.

Job

Company

Role

Who you are

You can efficiently and autonomously handle day-to-day team administrative & organizational tasks
You enjoy providing thoughtful and concise solutions to customers for both - highly investigatory and easily solved issues
You are solutions-oriented and pragmatic and love to work on many different projects simultaneously, while still having a close eye on details
You are fluent in English and have excellent written and oral communication skills
You have a firm understanding of the complexities of an e-commerce business and its nuances
You are a self-starter, keen to learn and develop at pace with an analytical mindset

What the job involves

Highsnobiety is seeking a Customer Service Coordinator to support our Highsnobiety Commerce Team in Berlin
This is a Full-Time position that reports to the Senior Customer Service Manager
Support the commerce team on key projects and initiatives and get insights into a wide array of e-commerce topics, focused on:
Support our customer service team in answering customer inquiries
Ensure a high level of customer service and a positive customer experience in B2C outbound operations
Support our operations team when on inventory management and fulfillment topic
Oversee outbound activities entailing customs requirements and shipment needs

Our take

Starting out as a fashion blog, Highsnobiety has grown into a major global media company and online retailer operating at the forefront of street fashion and culture. It is an authoritative source to discover upcoming trends in music, fashion and culture, as well as an online outlet to shop brands such as Adidas and Prada, plus its own collections.

This move into eCommerce has proved to be a smart one, as Highsnobiety has successfully ridden the wave of global online sales growth, and makes a large proportion of its revenue from its online store. This in turn fuels its fashion reporting and research into the luxury industry, allowing the company to stay ahead of cultural and fashion trends through regular studies and white papers.

After being acquired by Zalando in 2022, Highsnobiety has maintained its independence while benefiting from the extra reach and resources of its parent company. In return, it supports Zalando in reaching younger and more fashion-first audiences, as it continues to launch new collaborations and remain a powerful voice in the street fashion world.

Freddie

Company Specialist at Welcome to the Jungle

Insights

17% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (4)

Company

Funding (1 round)

Jan 2018

$8.5m

EARLY VC

Total funding: $8.5m

Company benefits

A comprehensive remote work plan and related sustainable business model
Motivating, international and creative work atmosphere
High degree of responsibility, creativity, originality, independence and creative leeway
The opportunity to proactively shape a company and help build a global brand
Visa/relocation support
Attractive employee benefits (e.g. various discounts)
A bright and spacious Design office, which reflects our brand and focuses on employee well-being, located in the upcoming and vibrant district of Schöneberg

Company HQ

Tiergarten, Berlin, Germany

Leadership

David Fischer

(Founder)

Founded Highsnobiety in 2005, after completing their studies at the University of Zurich.

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