Customer Support Representative, Homebase
Payroll
$40.8-48.1k
+ Stock Options
2-3 days a week in office
Employee scheduling software for small businesses
Job no longer available
Employee scheduling software for small businesses
1001+ employees
Job no longer available
$40.8-48.1k
+ Stock Options
2-3 days a week in office
1001+ employees
Company mission
To make local business teams unstoppable.
Role
Who you are
- 2+ years of customer support experience
- 1+ years working in payroll support or implementation
- Understanding of payroll fundamentals at the federal, state, and local levels
- Proven track record of providing exceptional customer service in a contact center environment
- Demonstrated problem-solving skills and the ability to think critically
- Excellent communication skills with a friendly and professional demeanor
- Tech-savvy with the ability to quickly learn and navigate new software applications
- Ability to work independently as well as collaboratively within a team
- Passion for supporting small businesses and helping them succeed
- Set high standards for yourself matched with exceptional interpersonal skills
- Grit and enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change coupled with a goals-over-roles attitude
- The ideal candidate will possess a strong understanding of payroll fundamentals, be technically proficient, exhibit a strong work ethic, and demonstrate a genuine passion for helping small businesses succeed
What the job involves
- Delivering excellent customer support services to our customers via phone, email, and chat
- You will assist our clients in resolving payroll-related inquiries, troubleshooting technical issues, and ensuring their seamless usage of our payroll product
- Providing exceptional customer support by promptly responding to customer inquiries via phone, email, and chat channels
- Troubleshooting and resolving customer-reported problems by effectively diagnosing and escalating issues as needed
- Educating customers on the features, functionalities, and best practices of our payroll product
- Keeping accurate records of customer interactions, inquiries, and resolutions in our customer support system
- Collaborating with internal teams to convey customer feedback, identify trends, and suggest product enhancements
- Ensuring customers are getting the most value from our products and that they are on the right plan to best meet their needs
- Striving to exceed customer expectations and contribute to the overall customer satisfaction and retention goals
- Willingness to learn and keep up with product enhancements to support customers effectively
Application process
- Meet the Talent Acquisition team, Alex V
- Meet the Hiring Manager, Matthew S
- Participate in a Technical Interview
- Meet the Leadership team
- Professional Reference Checks
- Background Check + Offer Stage
- Welcome to the team 💜🎉
Our take
Homebase provide employees and businesses with time tracking applications, with a range of other HR functionality built in. Homebase automates the process of managing employee scheduling, and also helps companies improve internal communications.
The company contributes to the reduction of paperwork in an office by turning an array of devices into time clocks that track hours and overtime, while also providing payroll support. This makes it easier for companies to remain in sync, running a more efficient operation as a result.
Given that Homebase's customer base of small businesses is not able to pay a lot for its product, scale is the key driver in the company's future success. With over 100,000 customers already, its significant venture capital backing will ensure that the company will be able to grow (notably it's investing in Canadian talent) to provide its services on a profitable scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2024
$60m
SERIES D
Nov 2021
$30m
GROWTH EQUITY VC
Total funding: $189m
Company benefits
- Stock Options
- Paid parental leave
- Generous paid time off options
- Offsites, customer days & social events
- Work from Anywhere Month
- Medical, dental, and vision insurance
- 401(k) matching program
- Pre-tax commuter benefits
- Snacks + lunch on us at hub offices
- MasterClass at Work for ongoing learning
Company HQ
Yerba Buena, San Francisco, CA
Leadership
John Waldmann
(Founder & CEO)BA Political Science at Stanford. Associate at Boston Consulting Group, then KKR Capstone, before founding Homebase in 2014.
Salary benchmarks
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