Senior Program Manager Associate, Wonder
$67.5-82k
Salary dependent on location + Equity
More information about location
Extraordinary food that comes to you
Be an early applicant
Extraordinary food that comes to you
1001+ employees
Be an early applicant
$67.5-82k
Salary dependent on location + Equity
More information about location
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Bachelor’s degree or equivalent experience
- 1–2 years of relevant work experience in program coordination, client success, operations, or business support roles; experience in a startup or tech environment a plus
- Demonstrated ability to manage multiple priorities, meet deadlines, and maintain strong attention to detail
- Strong organizational, communication, and interpersonal skills with the ability to work well with internal and external stakeholders
- Comfort working in a fast-paced, evolving environment with a collaborative mindset
- Basic proficiency in Microsoft Excel or Google Sheets; familiarity with data visualization or project management tools (e.g., Tableau, Asana, Monday.com) a plus
- Willingness to learn and grow within a cross-functional operations team
What the job involves
- The Program Manager is a crucial role in ensuring the seamless and efficient operation of Grubhub's innovative Ancillary Programs on university campuses
- You will be at the forefront of these initiatives, responsible for the day-to-day coordination, execution, and support of program rollouts
- This role involves a blend of logistical coordination, vendor management, and direct interaction with the program assets and the campus community
- You'll work closely with the Strategic Partnerships and Client Success teams to provide on-site assistance, proactively address any operational challenges, and contribute to the growth and success of these exciting initiatives
- Your primary focus will be to maximize program adoption, optimize operational efficiency, and ensure a positive experience for students and campus partners
- Support Ancillary Programs deployments (including frictionless convenience, locker pickup, reusable containers and more) in collaboration with Client Success, Sales, and Support teams by coordinating timelines, aligning stakeholders, and tracking progress
- Assist in the development and refinement of implementation processes across campuses and ancillary partners, with a focus on consistency, documentation, and efficiency
- Partner with cross-functional teams to intake, track, and prioritize product feedback related to Ancillary Program operations
- Coordinate beta testing efforts for new Ancillary Program products/features in partnership with product and engineering teams, including scheduling, communication, and issue tracking
- Monitor key operational metrics in collaboration with providers to identify areas for improvement and support daily delivery efficiency
- Support Client Success Managers in evaluating and maintaining ancillary program operations, assisting with expansion opportunities and performance analysis
- Collaborate with providers to help plan and execute marketing initiatives across campuses
- Maintain documentation, training materials, and shared knowledge resources to promote information sharing and operational readiness
- Act as a point of contact for day-to-day communications with external providers, escalating issues to senior team members as needed
- Help collect and organize performance data for reporting and analysis, assisting in identifying trends or potential improvements
- Participate in the development of business cases or pilot proposals by gathering data, stakeholder input, and supporting materials
- Participate in process improvement discussions to suggest and help test workflow enhancements
- Assist with regular operational reviews and reporting to ensure compliance with standards and internal benchmarks
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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