Digital Support Specialist, NYMBUS
Annual Cash Bonus and Equity Options commensurate with the role level and experience
Digital banking technology solutions
Open for applications
Digital banking technology solutions
201-500 employees
Open for applications
Annual Cash Bonus and Equity Options commensurate with the role level and experience
201-500 employees
Company mission
To provide the access, experience, and value needed to enable great financial services for all.
Role
Who you are
- Associate’s Degree or equivalent experience in a related field
- 2+ years of relevant experience in the financial industry
- Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.)
- Working knowledge of computer hardware and software systems, and diagnostic utilities
- Expert communication and documentation skills, both verbal as well as written
- Strong technical training skills and detail oriented
- Exceptional interpersonal and client engagement skills
- Proven analytical and problem solving abilities
- Ability to prioritize work to meet deadlines
- Maintain flexibility in schedule to allow for occasional travel
What the job involves
- The Digital Support Specialist supplies a multi-faceted approach to providing support for our Launch clients
- Digital Support Specialists will be responsible for monitoring, reviewing and approving customer applications submitted through our retail account onboarding platforms
- A Digital Support Specialist will demonstrate good decision making abilities, mitigate risk and ensure contractual Service Level Agreements are adhered to
- This role also serves a part of the Digital Support Team by fielding all incoming customer phone calls and various forms of digital communication from Nymbus Launch clients
- This position is responsible for solving customer issues, performing various account maintenance requests and providing additional support as necessary to create a seamless one touch resolution for each customer
- This role also requires a high level of dedication to providing excellent customer service both over the phone and through various digital channels
- This position requires schedule flexibility in order to meet the Company’s scheduling demands of a 24/7/365 Contact Center
- Efficiently answer inbound calls, secure messages and other communications from digital bank clients
- Accurately manage communication for new digital bank customers related to new account onboarding
- Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively
- Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries
- Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted
- Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies
- Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement
- Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills
- Actively participate in coaching and feedback sessions by setting goals and achieving results
- Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions
- Perform all other related duties as required or assigned
Our take
Nymbus is a leading provider of banking technology solutions that enables banks and credit unions of any size to achieve digital innovation and growth. The company’s financial solutions ensure its clients can quickly launch full-service digital banks, and/or convert existing banks/credit unions to the Nymbus ecosystem, while safely deploying a range of risk-free solutions at scale.
By enabling its users to optimize their digital growth strategies, Nymbus has solidified its position as a highly attractive alternative to legacy business models as it opens the door to capturing a new niche of customer segments that would be otherwise unobtainable. Looking forward, the company's 2024 round of funding will be implemented to achieve sustainable growth. It's set to break into new markets and further expand its suite of banking tech applications and operational resources.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2023
$70m
SERIES D
Aug 2021
$3m
LATE VC
Total funding: $178m
Company benefits
- Employer Paid Medical and Dental Insurance
- Healthcare and Dependant Care Flexible Spending Accounts
- Nymbus Awards and Recognition
- Retirement Plan Services / 401(k)
- Parental and Disability Leaves
- Time Off and Company Holidays
- Flexibility of being Fully Remote
- Collaborative Environment
Company values
- Innovate with Intent - We constantly ask and challenge ourselves how we can do better
- Remarkable Execution - We set the bar high and deliver on outcomes. No one holds us to a higher bar than we hold ourselves
- Catalysts for Change - We are passionate about revolutionizing the financial services industry. We strive to make a difference for our customers, our clients and our people
- Legendary Excellence - Every action we take is meant to delight others. Either by simplifying problems and/or increasing value, we make and keep our employees, customers and shareholders happy.
- Respect - We respect each other, our clients and our communities. We value diversity and nurture an inclusive environment that leverages our whole selves and welcomes all perspectives
Company HQ
Downtown, Jacksonville, FL
Articles
Leadership
Jeffery Kendall
(Chairman & CEO, not founder)Current Member of the Forbes Finance Council and YPO. Former Executive VP of North American Sales at Temenos.
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