Technical Support Specialist, MANTL

$90-110k

+ Equity

SQL

Postgres

Zendesk

Junior and Mid level

Remote from US

Account opening for banks & credit unions

Job no longer available

Account opening for banks & credit unions

101-200 employees

FintechB2BBankingFinancial Services

Job no longer available

$90-110k

+ Equity

SQL

Postgres

Zendesk

Junior and Mid level

Remote from US

101-200 employees

FintechB2BBankingFinancial Services

Company mission

MANTL's mission is to expand access to financial services and to help traditional financial institutions modernize and grow.

Job

Company

Role

Who you are

You have a passion for learning and developing
You are energized by solving complex problems
You communicate effectively both internally and externally
You have a strong sense of urgency
You are customer obsessed!
2+ years of technical support experience
Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
Ability to write basic SQL e.g. insert, update
Excellent verbal and written communication skills, both internal and client-facing
Experience using browser console technologies such as Chrome dev tools
A true problem solver that uses broad thinking to strategically develop solutions
Ability to learn and understand complex software tools
Familiarity with Zendesk

What the job involves

Be the primary point of contact for our customers
Your primary responsibilities will include addressing customer inquiries, resolving complex technical issues, and ensuring a positive customer experience
You will work closely with other team members and departments to provide timely and accurate solutions
This Technical Support Specialist role is a great opportunity to come in early and make a large impact at MANTL
The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering

Our take

Credit unions and community banks make up a large proportion of the roughly 10,000 banks in the US, but many of these small organizations struggle to provide key online services. Lacking the budgets to build the software needed, they usually outsource their services to legacy providers with outdated, decades-old software.

MANTL, originally established as a challenger bank, quickly realized a gap in the market and now provides digital account opening products to community banks and credit unions. Compared to older competitors such as Fiserv and Jack Henry, MANTL is able to open an account in less than 3 minutes rather than days or even weeks, and reduces fraud by more than 60%.

MANTL's success can be partly attributed to a nationwide shift from physical in-branch banking to mobile platforms, which has encouraged many more people to use apps for making deposits. This trend is showing no sign of slowing down, and with a customer base serving hundreds of thousands of people and a high degree of investment, MANTL is well poised for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-9% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 6 rounds)

Jul 2022

$80.2m

LATE VC

Apr 2021

$40m

SERIES B

Total funding: $142.5m

Company benefits

Equity
Medical, vision, and dental
401K
Continued education
Flexible vacation
Team offsites and outings
Commuter benefits
Learning and development
Paid parental leave
Mental wellness programs
Stocked office fridge (yes, we have Spindrift)

Company HQ

Midtown South, New York, NY

Leadership

Nathaniel Harley

(CEO & Co-Founder)

Spent 2 years as a Goldman Sachs Analyst before working as COO at Spoon University for a year, and then co-founding Koral Ventures.

Benjamin Conant

(CTO & Co-Founder)

Previous experience as a Software Engineer at Symbiont.io and then a Senior Engineer at re# studio.

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