Manager of Client Success, Bazaarvoice
Southern Europe
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- SaaS Leadership DNA: A proven track record of leading customer-facing or advisory teams within a high-growth B2B SaaS, consulting, or digital agency environment
- Commercial & Analytical Acumen: Strong business literacy with experience leveraging data analytics (Salesforce, Gainsight, etc.) to drive internal business performance and consultative client strategies
- Executive Presence: Exceptional communication and interpersonal skills, with the gravitas required to command a room, influence senior stakeholders, and navigate complex client dynamics
- Operational Agility: The ability to assess operational protocols critically, design scalable workflows, and champion change management across interdependent global functions
- Experience: 8+ years of experience in a customer success, account management, or strategic consulting capacity, with 3+ years of direct people management experience
- Education: Bachelor’s degree required; MBA or advanced degree preferred
- Domain Expertise: Deep familiarity with digital marketing, e-commerce ecosystems, CRM systems, social technologies, or AI-driven enterprise solutions
What the job involves
- Bazaarvoice is seeking a visionary, growth-oriented leader to spearhead our Customer Success organization across the Southern European region. In this pivotal regional leadership role, you will champion client value, maximize revenue retention, and accelerate product adoption through a relentless focus on best-in-class User Generated Content (UGC) and Social Commerce strategies
- As the Senior Manager of Customer Success, you will own the regional portfolio’s health, commercial growth, and overall satisfaction. You will lead a high-performing team of Customer Success Managers, transforming regional market insights into actionable customer outcomes
- Strategic Team Leadership & Talent Development:
- Lead & Inspire: Manage, mentor, and scale a high-performing team of seven Customer Success Managers (CSMs), fostering a culture of accountability, continuous learning, and excellence
- People Architecture: Oversee strategic capacity planning, resource allocation, and utilization modeling to ensure optimal portfolio coverage and team well-being
- Career Pathing: Act as a dedicated coach to your team, designing professional development roadmaps and preparing high-potential talent for advancement within Bazaarvoice
- Market Evangelism: Serve as the regional voice of Bazaarvoice, articulating our corporate vision, market positioning, and the strategic value of our platform to the broader ecosystem
- Drive Strategic Customer Outcomes & Revenue Growth:
- Lifecycle Innovation: Lead the continuous evolution of our regional client experience framework, optimizing customer journey maps and segmentation models based on data-driven market insights
- Commercial Rigor: Spearhead robust portfolio reviews and strategic account planning sessions to uncover expansion opportunities, mitigate churn risks, and maximize lifetime value (LTV)
- Feedback Loop: Partner cross-functionally with Product, Engineering, and Marketing teams, translating regional client feedback into impactful product roadmap recommendations
- Executive Relationship Management & Advocacy:
- Enterprise Alignment: Cultivate trusted-advisor relationships with key decision-makers and C-suite executives across our client portfolio, ensuring long-term relationship stability and partnership continuity
- Strategic Counsel: Serve as a senior escalations point and subject matter expert, advising enterprise clients on cutting-edge UGC, AI technologies, and e-commerce optimization trends
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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