Customer Success Manager, Brevo

• You have a Customer-centric focus
• At least 3 years of relevant work experience in CSM or Digital Marketing
• Strong ability to understand, manage and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• Excellent presentation and communication skills in **German (Native level) and English (C1/C2)**
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Proactive, autonomous, and efficient
• You are Data-driven and a Team Player

• As a Customer Success Manager at Brevo, you’ll engage in strategic discussions with our clients, provide expert product recommendations, and drive customer success by fostering deep, consultative relationships
• You’ll have the chance to work with a portfolio of enterprise-level customers, managing complex accounts and providing valuable product insights
• Establish critical goals and KPIs, and work closely with clients to ensure they achieve them
• Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn
• Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo
• Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them
• Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team
• Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders
• Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success
• Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo’s global customer success framework

• Video interview with the TA team
• Interview with Hiring Manager
• Case Study
• Case study presentation
• Final Interview with Manager at the office

• A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• Shared ownership plan
• Paid time off and paid holidays
• Budget to support your workspace at home
• Optional health insurance package
• Bi-annual global company offsite; inter-office trips
• A modern office in a central location with free snacks/drinks and fun activities!
• Team events and more!
• Work's council benefits (HelloCSE)
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave

Total funding: $184.8m

Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong relationships with its customers. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.