Community Associate, WeWork
$24 to $26 Hourly. + Eligible to participate in an incentive plan specific to their role
Office located in Berkeley, CA
Shared workspace community & office services
Be an early applicant
Shared workspace community & office services
1001+ employees
Be an early applicant
$24 to $26 Hourly. + Eligible to participate in an incentive plan specific to their role
Office located in Berkeley, CA
1001+ employees
Company mission
To create environments where people and companies come together and do their best work.
Role
Who you are
- College graduate with a four-year degree preferred, but not required
- Customer service and/or sales experience a plus
- Must have strong verbal and written communication skills
- Outstanding interpersonal and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Passion for entrepreneurial communities
- Passion and understanding of WeWork’s mission and values
- Proficient in basic computer skills
What the job involves
- As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork
- You will report to your building each day to support the Community Management team
- Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
- Ensure that your building is fully operational and processes are running efficiently
- Drive growth and promotion of WeWork-provided service offerings
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
- All of this while illustrating WeWork’s core values and working towards achieving our mission
- Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar
- Greet members and guests with a warm and welcoming demeanor
- Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of community that WeWork is known for
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
- Ensure building specific forms are up to date including pet forms, filming requests, bike room requests, etc
- Keep the front desk clean and organized
- Notify members of any food deliveries and couriers
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team
- Consistently celebrate members’ successes and milestones through gifts and notes
- Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc)
- Input notes into Kube or an equivalent system about members
- Identify and execute opportunities to connect members with each other
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc
- Be active on the WeWork member network to engage members
- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues
- Ensure music levels and activations are appropriate to the daypart and occasion
- Write and send broadcasts relating to building updates
- Receive, process, sort, and organize all mail
- Locate and issue posts via the regional system to members upon request
- Keep the mailroom organized and clean
- “Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up
- Ensure courier parcels have all the correct details for scheduled pick-ups
- Investigate, escalate, and resolve 'lost' packages
- Know and explain WeWork policies and procedures around mail and mailroom
- Track, audit, and organize keys collected and distributed
- Manage keycard stock and request new inventory as needed
- Collect keys and key cards upon move-out
- Review location and how to use each piece of emergency equipment
- Provide support for an automated coffee machine for guests and members
Our take
WeWork is a commercial real estate company that pioneered the shared workspace market, providing spaces for anyone from freelancers to Fortune 500s. Traditional leases typically require businesses to commit to an office for 5-10 years, whilst WeWork allows its members to scale up from a single hot desk to a private office or custom-built suite, depending on their needs.
WeWork has hundreds of locations across the globe, with hundreds of thousands of members. While its initial rapid growth and dominance in key global hubs was impressive, it has since had to scale back and strategically re-align itself in an unstable economic climate.
There is certainly still potential for WeWork to see renewed growth and success, especially as remote and hybrid working continues to be popular. That said, observers will have to wait to see the eventual affect of its restructuring - and only time will tell what the company's future looks like.
Steph
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 15 rounds)
Jan 2019
$1bn
SERIES H
Nov 2018
$3bn
GROWTH EQUITY VC
Total funding: $12.4bn
Company benefits
- Health and dental insurance
- Free breakfast everyday
- Flexible working hours
- Work from home opportunities
Company HQ
Chelsea, New York, NY
Leadership
David Tolley
(CEO, not founder)Also Co-Chief Restructuring Officer and CFO at Intelsat. Previously worked at Stonepeak Infrastructure Partners as a Senior Advisor.
Salary benchmarks
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