Engineering Manager, Relay

• If you’re excited by technically demanding environments and energized by building strong teams, healthy culture, and effective cross-functional partnerships, this role is built for you
• You have 3+ years of experience managing or leading engineers and 6+ years of experience in Site Reliability Engineering, Platform Engineering, or Infrastructure roles
• You have a strong track record of owning and improving system reliability, scalability, and performance in production environments
• Experienced in improving observability, performance, or operational maturity at growing companies
• You’ve led teams through incident response, postmortems, and reliability improvements, using data and clear accountability to drive better outcomes
• You have a strong foundation in operating and scaling production systems in cloud environments (e.g. AWS), and modern infrastructure practices (IaC, CI/CD, monitoring, alerting)
• You have a proven record of partnering with Product and Engineering leaders to balance delivery velocity with long-term reliability and operational excellence
• You’re a leader who knows how to coach, motivate, and grow engineers while setting a high bar for ownership, quality and technical excellence
• You’re highly collaborative and experienced in leading cross-functional initiatives that span engineering, product, and operations
• You thrive in fast-paced, ambiguous environments and are comfortable leading through change as the platform and organization scale
• No one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit

Desirable

• Relay is building a platform that SMBs can rely on every day, and our Site Reliability Engineering team is at the core of making that possible
• We’re looking for an Engineering Manager to lead our SRE team, responsible for the scalability, reliability, and robustness of Relay’s systems
• This role is about more than running infrastructure or responding to incidents
• It’s a leadership role at the intersection of technology, people, and the business
• You’ll guide a highly capable SRE team, help shape how reliability shows up across the organization, and ensure our systems scale safely as customer impact and complexity increase
• Lead, coach, and grow a high-performing Site Reliability Engineering team; support career development, technical excellence, and ownership
• Own the reliability, scalability, and performance of Relay’s platform, ensuring our systems are resilient as the business grows
• Lead and evolve SRE best practices, including incident management, on-call operations, SLIs/SLOs, and error budgets
• Partner closely with Engineering, Product, and Data teams to ensure reliability and scalability are built into every feature we ship
• Drive continuous improvement through post-incident reviews, root cause analysis, and preventative action
• Guide infrastructure and platform investments to support long-term scalability, security, and operational efficiency
• Define and track key reliability KPIs (e.g., uptime, latency, incident frequency, MTTR) and use data to inform priorities and decisions
• Champion a culture of learning, operational excellence, and “running towards problems” across the engineering organization

• Stage 1: A 1-hour Google Meet call with a member of the People team
• Stage 2: A 1-hour Google Meets video call with the hiring manager (VP of Engineering)
• Stage 3: A 1-hour in-person interview with a member of Relay’s senior leadership team
• Stage 4: A 1-hour live technical assessment via Google Meet, or in person, with a panel of interviewers (technical leaders & stakeholders)