Principal Site Reliability Engineer, Kandji
+ Equity
5 days a week in office (Coral Gables, FL)
Apple device management platform
Posted today
Apple device management platform
201-500 employees
Posted today
+ Equity
5 days a week in office (Coral Gables, FL)
201-500 employees
Company mission
To harmonize technology and security through innovative software that powers secure and productive global work.
Role
Who you are
- You’ll bring a deep understanding of distributed systems, incident management, observability, and automation
- We’re looking for a seasoned engineer with both technical depth and a strategic mindset—someone who can guide long-term reliability efforts, lead postmortems and systemic remediation, and mentor others in SRE principles
- Experience: 10+ years in Site Reliability Engineering, DevOps, Infrastructure or related roles, with a proven track record of improving system reliability and scaling distributed systems in cloud environments (preferably AWS)
- Technical Proficiency: Deep expertise in Infrastructure as Code (Terraform strongly preferred), Kubernetes, and container orchestration at scale; strong background in automation, scripting (e.g., Python, Go, or Bash), and CI/CD pipelines
- Reliability Engineering Mindset: Experience defining and maintaining SLOs/SLIs, leading incident response and postmortems, and applying SRE principles to reduce toil and improve system reliability. Deep familiarity with chaos engineering, failure mode analysis, and designing systems for graceful degradation under partial failure
- Observability & Performance: Strong understanding of modern observability stacks (e.g., Datadog, Prometheus, Grafana, OpenTelemetry) and performance tuning for distributed systems
- Security & Compliance Awareness: Solid understanding of security and compliance in cloud environments, with experience implementing secure-by-default infrastructure patterns. Familiar with secure infrastructure design, cloud compliance requirements (SOC2, ISO27001, ISO42001), and embedding DevSecOps into delivery workflows
- Problem Solving: Skilled in diagnosing complex, multi-layered production issues and implementing pragmatic, long-term solutions
- Influence & Communication: Excellent written and verbal communication skills with the ability to clearly articulate reliability trade-offs and influence engineering teams toward better operational outcomes. Trusted collaborator with product, infra, security, and GTM leaders
- Location: Required to work on-site 5x a week in our Miami office (Coral Gables)
What the job involves
- As a Principal Site Reliability Engineer at Kandji, you will play a critical role in ensuring the reliability, scalability, and performance of our platform
- In this strategic position, you’ll work cross-functionally to build and evolve the systems, tools, and processes that keep our services resilient and performant—especially as we scale to meet the demands of a growing customer base
- Your experience with AWS, Kubernetes, and Infrastructure-as-Code (Terraform preferred) will help drive efforts to proactively identify and eliminate reliability risks, reduce toil through automation, and establish engineering best practices across teams
- This role provides the opportunity to shape the culture and architecture of reliability at Kandji, partnering closely with engineering, infrastructure, and product teams to build systems that are not only functional, but fault-tolerant and maintainable
- Reliability Strategy & Resilience Engineering: Design and implement fault-tolerant, scalable, and highly available systems across our AWS-hosted platform to ensure reliability under load and failure conditions
- Service Ownership & Runbook Maturity: Partner with engineering teams to define and uphold SLIs/SLOs, perform root cause analyses, and drive post-incident reviews with a focus on long-term systemic improvements. Run recurring reliability reviews, and mature incident response practices including alert quality, runbooks, and failure simulations
- Automation & Tooling: Build and maintain automation for deployment, incident response, and remediation workflows to reduce manual toil and increase operational efficiency
- Secure Systems Design: Hands-on experience implementing DevSecOps practices including secure IaC, policy-as-code, and embedding controls in pipelines or platform abstractions
- Observability & Monitoring: Champion the development of comprehensive observability solutions—including metrics, logging, tracing, and alerting—to enable proactive detection and resolution of issues
- Infrastructure as Code: Contribute to and improve our Terraform-based infrastructure management, enabling consistent, auditable, and repeatable infrastructure deployments
- Capacity Planning, FinOps & Performance: Lead efforts in system tuning, load testing, and capacity forecasting to support our scaling platform and avoid bottlenecks before they occur. Lead efforts to monitor and optimize cloud costs across environments. Design and advocate for architectural trade-offs that balance cost, performance, and reliability
- Cross-Functional Reliability Coaching: Embed reliability thinking into engineering and product workflows. Run architecture reviews, failure simulations, and training to elevate operational discipline
- Mentorship & Leadership: Mentor engineers across the organization in SRE best practices, incident response, and reliability design patterns, helping build a culture of ownership and operational excellence across the company
Our take
Device and application management is essential for the maintenance of an IT stack, with particular emphasis on frequent updating and compliance. This can be a laborious and repetitive task, so management software exists to automate these processes. However, existing solutions are generally aimed towards IT departments running on Windows.
Kandji provides a mobile device management platform that facilitates the remote maintenance of Apple-based IT stacks. Users can manage IT devices, applications, networking and compliance within a zero-touch automation system. The need for this service in companies using Apple hardware is clear: it has been adopted by major enterprises such as Belkin, Crunchbase and Notion.
As the Apple device management market is also expanding at speed, Kandji is well poised to continue its run of success. It has raised significants funding across several round, the latest of which is cited to support investment in product innovation and engineering for future advancements and value for customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
SERIES D
Nov 2021
$100m
SERIES C
Total funding: $288.4m
Company benefits
- Health Coverage - 100% individual and dependent medical + dental + vision coverage
- Flexible Spending Account
- Equity for full-time employees
- New MacBook Pro and software setup
- Exciting opportunities for career growth
- An outstanding, inclusive culture
- 4% 401k company match
- Monthly Uber Eats meal credit
- $1,000 Home Office Equipment Stipend
- $50 monthly Internet reimbursement
- Equipment discounts
- Week long company shutdown, first week of August
- 10 Health and Wellness Days
- 12 weeks of Paid Parental Leave
- 14 Holidays
Company HQ
Downtown San Diego, San Diego, CA
Leadership
Adam Pettit
(Founder & CEO)They started their career in Solutions at Apple before working as President of AMP Consulting and spending 9 years as CEO of Interlaced, which they founded. They left to found Kandji in 2018 as CEO.
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