IT Support & Workplace Operations Coordinator, Top Hat
5 days a week in office
Interactive software for higher education
Be an early applicant
Interactive software for higher education
201-500 employees
Be an early applicant
5 days a week in office
201-500 employees
Company mission
To empower educators to engage students and unleash their potential.
Role
Who you are
- 3+years of experience on an office team in a Mac-based environment
- Excellent spreadsheet and administrative capabilities
- Familiarity and experimentation with Generative AI
- Experience with device management (inventory management)
- Experience providing desk-side support as well as triaging and managing a support ticket queue
What the job involves
- Top Hat is hiring for an IT Support & Workplace Operations Coordinator
- Reporting to the IT Manager, this role will empower Top Hatters by enabling end-user productivity through technology, and delivering a high-quality employee experience in our Toronto HQ
- This is an excellent opportunity for an IT professional to grow their skills in IT support and office administration
- Proactive problem-solving
- Excellent communication and interpersonal skills
- Meticulous attention to detail
- Affable, customer-first attitude
- High level of proficiency in managing time effectively
- IT Support & End-User Productivity (70%)
- Help desk ticket resolution and manage a support ticket queue
- Support cross-functional IT work and projects, driving transformative IT changes
- Device management (e.g., Jamf Pro, NinjaOne)
- SaaS license management and user provisioning/de-provisioning
- Hardware asset Inventory management
- Networking support and troubleshooting
- Office Administration (30%)
- Execute in-office processes, including shipping/receiving, snacks, mail, and health & safety
- Support on-site event planning and execution
- Oversee administrative, maintenance, and hygiene duties in the Toronto HQ
- Monitor and maintain office supplies (e.g., printer/copier toner, paper, snacks, coffee, etc.)
- Security/access card administration
- Top Hat sub-tenant management and support
- Be the day-to-day contact person with our property management partners
- Ability to move heavy furniture, operate ladders and various office equipment
Our take
Top Hat is at the apex of two major trends in education: the digitisation of platforms for content and the rising costs of higher education for students. By digitising work largely created by professors, Top Hat has delivered engaging content at a lower cost for students across Canada and North America.
Where traditional publishers rely on analogue processes to provide high-quality but largely unengaging, uninteractive and expensive textbooks, Top Hat markets the platform to professors to publish their own interactive multimedia online textbooks. This gives them a cut and builds a holistic student experience on top of it.
The product has now had so much success that Top Hat’s strategy has evolved to include buying those conventional publishers of postsecondary course materials. This means the company can shift those high-quality materials into digital versions and make them available on a subscription basis.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2021
$130m
SERIES E
Feb 2020
$55m
SERIES D
Total funding: $234.9m
Company benefits
- Professional learning and development for all role levels
- The latest and greatest technology to do your job
- An awesome and welcoming Toronto HQ
- Competitive benefits and health/lifestyle spending accounts
- A management team focused on performance, growth, engagement and connection
- Employee-led, exec sponsored employee resource groups
Company HQ
Bay-Cloverhill, Toronto, ON
Leadership
Maggie (Moylan) Leen
(CEO)Formerly VP of Marketing and Communications, Medical and Healthcare at Adtalem Global Education. Also spent 14 years at Pearson and 2 years at Community Advocates.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job