Deal Desk Specialist, PagerDuty

• The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills
• Bachelor’s degree
• 2+ year of experience in Sales Operations, Sales Enablement or Deal Desk
• We encourage you to submit your resume even if you don't meet every requirement

Desirable

• As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects
• Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes
• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
• You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers
• Intake & triage of Deal Desk SFDC Queue
• Respond with urgency and be able proactively prioritize your workload
• Identify and explore opportunities for sales process improvements and help drive enablement efforts
• Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
• Identify and resolve issues that could prevent deals from closing in a timely manner
• Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
• Report, track and follow-up on system related issues affecting your tasks until resolution
• Assist with deal enablement and maintaining documentation
• Drive special projects in data quality assurance across key areas of our sales team
• Support new sales program initiatives as needed