Manager of IT, Hippo Insurance
+ Equity
More information about location
Digital home-insurance provider
Be an early applicant
Digital home-insurance provider
501-1000 employees
Be an early applicant
+ Equity
More information about location
501-1000 employees
Company mission
To change how people think about home care and home insurance.
Role
Who you are
- You love building relationships with customers, business partners, and IT team members alike
- You have an extensive background in leading projects and teams, utilizing metrics to drive change, and are passionate about providing the best customer service experience possible
- You are also passionate about mentorship and providing direct constructive feedback for continued development
- 6+ years of experience in a modern IT Support environment
- 3+ years of experience managing/leading projects
- 2+ year(s) of people management or team leadership experience
- Hands-on experience managing/administering modern identity providers, device management, and other enterprise tools like Slack, Teams, Zoom, etc
- Subject matter expert in one or more modern enterprise tools
- Experience with video conferencing solutions and support
- Extensive technical knowledge of recent desktop operating systems (I.e. macOS, Windows)
- Strong understanding of support ticket management, tracking metrics and trends, and defining/enforcing best practices
- Excellent communication and interpersonal skills to interact with key stakeholders in partner teams and company leadership
- Strong attention to detail and a passion for correctness
- Passion for continuous improvement, scalability, and the user experience
What the job involves
- Reports To: Director, Information Technology
- You will be a customer service and support evangelist, leading our support team while also assisting our customers via in person walkup, support tickets, email, and chat
- You will work closely with the Director of IT to drive team direction and make continuous improvements to our internal tools, documentation, and processes that directly impact the business
- Leverage AI tools to innovate and improve efficiency with Helpdesk processes
- Co-manage & administer our SaaS environment, including identity access management (SSO integrations), O365, and other major platforms
- Create comprehensive policy and process documentation for both IT staff and Hippo employees
- Manage team performance globally (U.S., Poland) through Service Level Objectives, ensuring commitments to Hippo are met and exceeded
- Lead cross-functional projects as a key stakeholder, highlighting and championing company impact including user experience, security, infrastructure, and others
- Translate project requirements into actionable objectives and deadlines for IT Support staff
- Identify gaps in current technology, systems, and operations, and engineer scalable solutions
- Provide hands-on technical and policy escalation support
Our take
Hippo Insurance is a disrupter brand in the insurance market, using technology to change the way home insurance is managed. Based on smart home monitoring systems, clients can monitor the security of their homes and fix minor issues that may turn into larger ones later down the line.
Part of the new 'insurtech' revolution, Hippo Insurance brings a modern way of thinking to the somewhat outdated insurance market. Headquartered in Palo Alto, Hippo is technology-first and AI-driven. Its policies and services are currently available to 80% of US homeowners across 37 states.
The multi-unicorn company has garnered interest from established insurers and home-building companies eager to ride the insurtech wave. However, following a completed business combination with Reinvent Technology Partners Z in 2021, 83% of the latter's raised capital was withdrawn from Hippo. Though it still began trading at a value of $5 billion that year, Hippo's dramatic change of fortunes with Reinvent exemplifies how unpredictable the insurtech market can be, even for major players.
Steph
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2020
$350m
CONVERTIBLE
Jul 2020
$150m
SERIES E
Total funding: $709m
Company benefits
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Downtown Austin, a 5-minute walk from the train station. Snacks and drinks available and catered lunches for onsite employees
Company HQ
Ballbach and SOFA, San Jose, CA
Leadership
Assaf Wand
(Executive Chairman)Obtained an MBA from the University of Chicago. Was a Senior Associate at McKinsey. Founded Sabi in 2009, and co-founded Hippo in 2015.
Eyal Navon
(CTO)Eyal has a background in Software Engineering with the Israel Defence Forces and various startups. They then founded a Software Design Studio and a Software Consultancy before co-founding Hippo.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Hippo Insurance