Engagement Manager, Writer
$141.5-179k
+ Equity
AI writing assistant
Open for applications
AI writing assistant
201-500 employees
Open for applications
$141.5-179k
+ Equity
201-500 employees
Company mission
To bring generative AI to the enterprise.
Role
Who you are
- 7+ years leading complex SaaS or AI programs for Fortune 500 clients—either in‑house or with a global consultancy
- Prior experiencing delivering globally scaled custom SaaS solutions as a Product Manager, Solution Architect, Engagement Manager, Program Manager, Transformation Consultant or related role
- Master planner and change‑agent: you translate strategy into phased roadmaps, set clear goals, and governance that drives measurable business outcomes
- Inspiring leader and facilitator who unifies cross‑functional teams, runs high‑engagement workshops, and communicates complex concepts clearly to technical and non‑technical audiences alike
- Trusted stakeholder manager: builds executive rapport, balances IT & business needs, and establishes transparent reporting cadences that surface risks early
- Data‑driven problem solver skilled in user research, product design, root‑cause analysis, and prioritisation frameworks to focus teams and de‑risk delivery
- Adaptable and endlessly curious—continuously up‑skills on LLM evaluation, RAG architectures, and emerging AI‑agent patterns; shares learnings to uplevel the wider team
- You know how to partner with Architects & Engineers; you are comfortable participating in technical discussions ensuring the solution is aligned with the business objectives and needs of the end-user
- Bachelor’s degree in Computer Science, Engineering, Information Systems or related field; PMP, Agile/SAFe, Design Thinking, or equivalent certifications welcomed
What the job involves
- As an Engagement Manager, you will collaborate closely with both late-stage prospects and existing customers
- Your role encompasses pre-sales scoping, post-sales delivery, and value realization, helping enterprises quickly achieve tangible results with WRITER
- You will guide these companies in adopting WRITER, enabling them to revolutionize their processes and workflows with AI
- Your expertise is crucial in ensuring that customers achieve early successes and lay a solid foundation for broad AI adoption at scale
- Pre-sales:
- Partner with our Account Executives in use-case validation calls as the expert to uncover how customers and prospects can use WRITER solutions including prebuilt agents, custom agents, and AI HQ
- Strategic selling and clear articulation of the value of WRITER's delivery methodology
- Communicate limitations and propose solutions, including custom agent scope, resource needs, and projected timelines
- Develop and maintain a deep understanding of the WRITER platform, the broader AI and LLM landscape, as well as our customers’ ecosystems so you can offer solution recommendations
- Write statement of work (SOWs) for identified use cases and custom agents
- Post-sales:
- Partner with Customer Success Managers, Customer Architects, Customer Trainers, and AI Engineers to translate the customer’s AI vision into a phased delivery roadmap that aligns to WRITER’s Delivery Methodology
- Own end‑to‑end program execution: manage scope, identify measures of success, craft the deployment strategy, detailed project plan, and governance standards & processes
- Lead discovery and user‑research to define key personas, surface pain points & opportunities, and turn research into actionable insights
- Facilitate solution‑design sessions and define requirement artifacts such as journey maps, process maps, product requirement documentation (PRDs), and acceptance criteria
- Define the testing strategy, oversee user acceptance testing, run cut‑over/Go‑No‑Go checklists, and manage hyper‑care & knowledge‑transfer to IT and end‑user teams
- Build and execute an enablement strategy (role‑based training, office hours, champion network) that accelerates adoption and captures quantitative & qualitative success metric for WRITER's AI HQ & AI Studio
- Proactively identify, mitigate, and escalate risks and dependencies; keep internal and customer stakeholders aligned through SteerCos, Design Authorities, Architecture Review Boards, and reporting
Our take
AI-assisted writing tools have taken off over recent years. With the likes of high-exposure company Grammarly accelerating adoption of such tools, a flurry of startups have appeared to offer their own takes. Writer’s angle is to leverage AI as a means of standardizing and scaling both content and communications for business teams. The tool offers autofilling and inline suggestions that keep content aligned with pre-determined company language and style guides.
This branded fine-tuning function distinguishes it from full copy-generation competitors, as well as from Grammarly itself, which is a more generalist copyediting tool. It subsequently caters to major enterprise clients looking to maintain standards across multiple and sprawling teams, and the company has managed to net major clients like Deloitte, Twitter, UiPath, and Accenture.
While AI-related buzz remains solidly around generative AIs like ChatGPT and Bard, Writer's narrow target market - in which it has already found success - supplies plenty of scope to grow, as AI copyediting tools look set to rapidly become content industry standard. With continued new launches and updates to its offerings, as well as an impressive $200 million Series C awarded in 2024, the company is well-placed for further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
229% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$200m
SERIES C
Sep 2023
$100m
SERIES B
Total funding: $326m
Company benefits
- Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA
- Flexible location and schedule options
- Competitive parental leave policy
- Company stock options
- 401k plan with employer contributions
- Learning and development stipend
- Generous PTO
- Distributed from Day 1: Our processes and operating cadence are built around a distributed culture
- SF office space: If you prefer working from an office, we have a beautiful sunny one in Union Square, the heart of San Francisco
Company HQ
Union Square, San Francisco, CA
Leadership
May Habib
(Co-Founder & CEO)Harvard economics graduate, who was previously VP of sovereign wealth fund Mubadala Development Company, and a global shaper at the World Economic Forum. Also co-founded Qordoba.
Waseem Alshikh
(Co-Founder & CTO)Previously co-founded CloudAppers, then served as CTO at iMENA. Subsequently co-founded AI content editor Qordoba.
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