Revenue Operations Manager, Modulate
$125-145k
Equity: Offered
More information about location
3 days a week in office (Somerville, MA)
In-game voice chat moderation
Open for applications
In-game voice chat moderation
21-100 employees
Open for applications
$125-145k
Equity: Offered
More information about location
3 days a week in office (Somerville, MA)
21-100 employees
Company mission
To create a safer more inclusive voice chat experience for all.
Role
Who you are
- If you’re energized by turning complexity into clarity and building operational engines that unlock scalable growth, this is your opportunity to shape how Modulate scales
- 4–7+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a related function within a high-growth B2B SaaS or AI company
- Strong proficiency with HubSpot CRM, Default, Notion, and preferably other workflow or automation tools
- Highly analytical - able to dig into data, clean it, structure it, and surface insights that drive action
- Exceptionally detail-oriented and process-driven; you intuitively notice inefficiencies and enjoy fixing them
- Demonstrated ability to operate strategically while executing with precision in complex, cross-functional environments. Clear, thoughtful communicator who collaborates exceptionally well across teams
- Energized by shaping early systems in a growing org - and maintaining them as they scale
- Passionate about AI, ethical innovation, and Modulate’s mission to make online voice communication safer
- Bachelor’s degree in Business or equivalent experience
What the job involves
- We’re hiring a Revenue Operations Manager to architect and scale the systems, processes, and data infrastructure that drive predictable, high-quality revenue
- Reporting to the Director of BizOps & Strategy, this is a high-impact role at the center of Sales, Marketing, Customer Success, and Strategy — with direct influence on forecasting accuracy, pipeline visibility, and revenue performance
- As Revenue Operations Manager, you will shape the operational engine that powers Modulate’s revenue growth. Your work will directly influence how effectively we scale our go-to-market strategy and bring our mission-driven technology to the world
- Enable confident, data-driven leadership decisions. You’ll strengthen forecasting accuracy, pipeline visibility, and performance metrics so executives and GTM leaders can plan, prioritize, and invest with clarity and precision
- Increase revenue team productivity and focus. By architecting scalable processes and intelligent automation, you’ll eliminate friction, reduce manual work, and empower Sales, Marketing, and Customer Success to concentrate on acquiring, retaining, and expanding customers
- Turn data into strategic leverage. You’ll transform fragmented information into a reliable source of truth — surfacing insights that improve conversion rates, accelerate deal velocity, and strengthen customer retention
- Build the foundation for sustainable scale. As Modulate grows, you’ll ensure our systems, governance, and operational rigor evolve alongside us — enabling predictable performance, transparency, and long-term revenue resilience
- What You’ll Do
- Drive revenue engine excellence. Partner with GTM leaders to design and optimize scalable end-to-end processes across lead management, opportunity progression, forecasting, and cross-functional handoffs
- Build the data backbone for growth. Develop dashboards, reporting frameworks, and forecasting models that provide clear visibility into pipeline health, conversion, retention, and revenue performance — enabling faster, more confident decision-making
- Architect automation & AI leverage. Identify and implement automation opportunities across the GTM tech stack to reduce friction, improve data integrity, and increase seller productivity
- Translate insights into action. Diagnose funnel inefficiencies, test improvements, and introduce system-level enhancements that measurably improve conversion rates, velocity, and operational rigor
- Own the revenue systems ecosystem. Lead optimization and governance of HubSpot and the broader GTM tech stack, ensuring data accuracy, adoption, and long-term scalability
- Enable GTM teams to operate at their best. Serve as a trusted operational partner and subject matter expert, equipping teams with the tools, training, and clarity they need to execute effectively
Application process
- While we understand the convenience of productivity tools and generative AI to help apply, please note that any submissions with substantial overlap or duplication with other applicant profiles will NOT be considered
Our take
Anyone who has played a multiplayer online game knows it can be a free-for-all when it comes to toxic, hate-filled, abusive, and ultimately harmful speech. Modulate is attempting to take on in-game toxic speech, and even potentially predatory behavior, with its AI-powered software ToxMod.
Despite the monumental task at hand, where chat moderation risks creating an over-policed online community, Modulate asserts that its AI can distinguish between friendly banter and sinister chat. ToxMod boasts users like PokerStars VR, Rec Room, and Gun Raiders, with the company hinting at undisclosed high-profile customers. A strategic mode towards Metaverse-based game studios aligns well with the booming growth of the Metaverse gaming industry, projected at around 40% annual growth.
In a notable development, Modulate has forged a partnership with Activision Blizzard. As part of this collaboration, Modulate's work with Activision has led to real improvements in Call of Duty (from a huge 50% drop in toxic voice chat exposure to increased player engagement and retention). Byt proving that AI-driven moderation can scale without disrupting gampole, Modulate is really setting a new standard for online safety. And with growing interest from other studios and industries, the company is well set eto expand its impact and help shape a more respectful future for multiplayer gaming.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Aug 2022
$30m
SERIES A
Apr 2022
$30m
SERIES A
Total funding: $66m
Company HQ
Davis Square, Somerville, MA
Leadership
Mike Pappas
(Co-Founder & CEO)Began their career as a Technology Associate at Bridgewater Associates before joining spend and travel management software company Lola as a Software Architect.
Carter Huffman
(Co-Founder & CTO)Previously a Software Engineer at Dimensional Insight before co-founding Modulate. Prior to this they spent two years at NASA's Jet Propulsion Laboratory working as part of the Machine Learning and Instrument Autonomy group.
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