Vice President of Customer Success, Recruitee
Recruitment management platform
Be an early applicant
Recruitment management platform
1-20 employees
Be an early applicant
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- 8+ years of Customer Success leadership experience in a B2B SaaS environment, ideally with multi-product or platform solutions
- Proven track record of building, transforming, and scaling a high-performing CS organization, with a focus on operational excellence, process design, and systems-driven growth
- Demonstrated ability to drive business outcomes including increasing Net Revenue Retention (NRR) and significantly reducing churn at scale through data-driven strategies for renewals, customer health, and churn signals
- Exceptional communicator with executive presence and a strong ability to align internal and external stakeholders through compelling business storytelling
- Strong cross-functional leadership instincts, comfortable partnering closely with Sales, Product, Marketing, and Operations to champion the customer journey
- Comfortable and successful in fast-growth, high-change environments, thriving on creating clarity, structure, and predictable outcomes
What the job involves
- We are seeking our first VP of Customer Success to lead our global CS function and serve as a strategic partner to the CRO
- This high-impact role holds end-to-end ownership of Net Revenue Retention (NRR), churn reduction, and customer lifecycle excellence
- You will have the mandate to design and build a world-class, predictable, and data-driven CS operating system from the ground up, ensuring our customers fully adopt and realize value from the entire Tellent suite
- This is a unique opportunity to own and build a modern, scalable CS function within a quickly scaling multi-product SaaS environment
- As our first VP of Customer Success, you will define and execute the global strategy to maximize customer value and drive exceptional retention outcomes across our B2B SaaS platform
- Own and drive Net Revenue Retention (NRR) across all customer segments and geographies
- Design and implement a structured, predictable 180-day renewal cycle and forecasting model
- Partner with Sales to identify and capture expansion, cross-sell, and upsell opportunities
- Unify, professionalize, and scale our Customer Success function globally, replacing localized approaches with a single, high-leverage operating model
- Develop role clarity, career paths, capacity planning, and playbooks that ensure consistent, high-quality customer experiences
- Attract, develop, and retain a high-performing global CS team
- Develop and operationalize a comprehensive, data-driven customer health scoring model using adoption, usage, and engagement signals
- Implement early-warning and risk prediction models (churn signals) to drive proactive, automated, and human-touch risk mitigation strategies
- Ensure CSMs elevate conversations through structured Executive Business Reviews (EBRs) that clearly articulate ROI and product value realization
- Establish Customer Success Operations (CS Ops) as a core, data-driven capability, defining the CS tech stack, reporting, and standardized data governance
- Design and launch a Digital Customer Success (DCS) model to efficiently support long-tail customers through automation, in-app guidance, and self-service
- What success looks like (12–18 Months):
- The Customer Success function is recognized as a strategic driver of growth and retention
- Material improvement in NRR across all key regions and segments
- A unified Global CS Operating Model is fully embedded, with consistent playbooks and clear role expectations for all teams
- Customer Health Scoring and predictive churn signals are operational and driving effective risk mitigation strategies
- The 180-day renewal process is the standard, creating predictability and visibility in retention forecasting
- Digital CS programs are demonstrably reducing manual workload while increasing reach and adoption for long-tail customers
- The CS team is seen as a strategic partner by Sales and Product, successfully driving high-value conversations and broader adoption of our multi-product suite
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, now part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee recently combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1 billion in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Perry Oostdam
(Co-Founder)Previously co-founded GeoRun and Quality Technology.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Recruitee