Technical Account Manager Team Lead, Miro
+ Competitive equity package
More information about location
Visual workspace for innovation
Be an early applicant
Visual workspace for innovation
1001+ employees
Be an early applicant
+ Competitive equity package
More information about location
1001+ employees
Company mission
To empower teams to create the next big thing, powered by AI at every step of the way.
Role
Who you are
- 8+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
- At least 3 years of experience in a leadership, management, or team lead role managing Consultants, Technical Account Managers or similar client-facing professionals
- Demonstrated ability to serve as an escalation point for complex technical issues and client challenges
- Familiarity with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead team-wide initiatives for workflow optimization, platform adoption, and change management
- Expertise in platform and team analytics to drive data-informed decisions and continuous team improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Highly proactive, strategic leader with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
- Willing to travel to customer sites up to 25%
What the job involves
- We are seeking a Technical Account Manager Leader to lead, coach, and scale a team of Technical Account Managers (TAMs) who partner with Enterprise customers and help them maximize the business value of their investment in Miro
- As a TAM Leader, you will operate as a Player-Coach, directly managing your team and supporting them on some of our most ambitious accounts and projects
- This role involves driving pre-sales technical proposals, serving as an escalation point for delivery, and spearheading process improvement initiatives to enhance overall team effectiveness and customer experience
- You will be a strategic leader who can mitigate risks, manage team performance, and ensure your team of TAMs transforms how our largest clients collaborate and innovate
- Manage, mentor, and coach a team of Technical Account Managers, including hiring, training, and conducting performance evaluations
- Develop and implement processes to improve team efficiency, drive consistent global service delivery, and enhance overall client satisfaction
- Monitor team performance metrics (e.g., CSAT, Renewal Rate, Feature Adoption) and report on key KPIs to leadership
- Serve as the primary escalation point for complex technical issues, client challenges, and account risks, ensuring timely resolution across the team
- Take ownership of and manage some of the team's most complex or strategic accounts and projects
- Drive strategic technical proposals and solutions during the pre-sales process to support AMER Strat demand
- Build and maintain strong relationships with key clients, supporting key sales and renewal activities
- Identify opportunities for account growth and new business development, coaching the team to execute on these
- Collaborate with sales, engineering, and product teams to advocate for customer needs and drive internal process improvements
- Contribute to the development of technical documentation, best practices, and the overall 'TAM playbook' for the organization
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 100M users and is trusted by enterprises such as VMware, Zendesk and Frog. And as part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(Co-Founder & CEO)Prior to Miro, they founded Vitamin Group specializing in digital technologies and multimedia projects.
Salary benchmarks
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