Solution Architect, Legion Technologies

• Prior experience in a customer facing or customer service oriented role
• Self-motivated and able to work autonomously while incorporating direction for mentors
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Curious mindset that pursues regular learning opportunities to get to know the “how” and “why” of things
• Experience mentoring or coaching others in technical roles
• Must have working knowledge of Google Suite applications such as Docs, Sheets, Slides, etc

Desirable

• The Solution Architect is a critical member of the Solution Design team, responsible for ensuring customers have smooth transitions from sales to services, best-build configurations and are making the most of their Legion WFM system technically and functionally
• This role also works closely with Consultants on Delivery to establish and follow the Legion Consulting Center of Excellence (CoE) best practices for implementation
• Conduct detailed discovery meetings, collect requirements, and gain mutual understanding of customers’ needs followed by positioning ideal customer success solutions to resolve these needs
• Collaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needs
• Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
• Drives the sales handover to the delivery team for implementation kickoff
• Configuration oversight and consulting on best practices
• Account Management support including product-driven upsell opportunities and configuration improvement recommendations
• Ensures consistent product knowledge share via the consulting Center of Excellence (CoE)
• Services selling during the sales process
• Implementation scope and Delivery / Services Statement of Work (SoW) creation
• Validation of and co-own Solution Blueprint with Consultants
• Positioning Legion product during pre-sales process
• Reviewing and development of standard SOW templates
• Mentor & lead Principal Consulting Managers & Consultants
• Proof of Concept (POC) & Pilot requirements definition & timeline
• This role is measured by Statement of Work (SoW) Estimates vs Actual Costs and quality solution blueprints delivered on time