Creative Director, BigCommerce

$138.3-233.9k

Expert level

Austin

Open SaaS ecommerce platform

Job no longer available

Open SaaS ecommerce platform

501-1000 employees

B2BProductivitySharing EconomySaaSeCommerceSales

Job no longer available

$138.3-233.9k

Expert level

Austin

501-1000 employees

B2BProductivitySharing EconomySaaSeCommerceSales

Company mission

To makes it easy for brands and B2B sellers to scale, adapt, and connect to the tools that solve their unique business challenges — without being locked into rigid systems.

Job

Company

Role

Who you are

The ideal person for this position is a motivating leader who is proactive in taking ownership of career development, culture, process, and creative standards
Collaborative and motivating leader
Hands-on executor of ideas
Detail-oriented with a systems perspective
User-centered approach to design
Systems thinker who considers holistic impacts
Outcome-driven with a focus on both emotional and functional results
Persuasive communicator
Self-driven and organized
Naturally curious and innovative
Charismatic and adaptable team player
Pragmatic in applying design trends
Versatile in various design contexts
15+ years leading creative for various mediums, including digital, video, and physical environments
5+ years in creative leadership, managing direct reports
3+ years leading creative in cross-disciplinary teams
Proven track record in establishing a thriving design culture
Expertise in design software and project management tools
Ability to manage multiple priorities while maintaining attention to detail
Understanding of mobile and internationalization (preferred)
A portfolio demonstrating excellence in visual execution, user-centered thinking, and brand value (required)

What the job involves

BigCommerce is seeking a Creative Director who is both a visionary leader and a systems thinker, capable of marrying creative excellence with business acumen to produce impactful, differentiated work
This role demands a unique blend of design thinking and systems thinking to lead our corporate brand strategy and storytelling efforts
This is a hands-on leadership position, where you will collaborate with cross-functional partners to define project success, develop original design concepts, oversee all projects in our portfolio, and directly manage a team of production-minded creatives in both design and video
Reporting into our VP of Brand and Corporate Marketing, this position is a key component to ensuring that BigCommerce is represented in a professional, engaging, and thoughtful manner across all of our channels
Brand-Building and Storytelling: Strengthen our brand resonance by elevating visual storytelling across channels, ensuring consistency while embracing innovation
Systems-Level Execution: Oversee the creation of campaign and promotional materials, considering the interconnectedness of various touchpoints and their impact on the overall user experience
Collaborative Innovation: Partner with cross-functional teams to translate business needs into bold, human-centered creative solutions that drive measurable results
Design Thinking Leadership: Inspire and educate the organization on the power of design thinking, emphasizing empathy, ideation, and iteration in problem-solving
Brand Evolution: Maintain, govern, and evolve our brand and design guidelines, considering the holistic impact of changes on the entire system
Quality Assurance: Define quality markers for Marketing Design, implementing processes that consider both user needs and system constraints
Team Management: Lead the Marketing Design team, fostering a culture of creativity, collaboration, and systems thinking
Strategic Partnerships: Manage external agencies, ensuring quality and alignment with our systemic approach to our brand
Design Advocacy: Represent design rationale with a clear point-of-view, considering both user experience and broader system implications
Team Development: Shape the structure of the Marketing Design team, focusing on hiring, designer development, and performance management within the context of our organizational ecosystem

Our take

SaaS eCommerce platform BigCommerce is taking full advantage of the recent shift towards online shopping with its software that helps businesses of all sizes build and run eCommerce sites. Aside from providing a template for stores with functions including shipping and payment tracking, it also provides tools to cross-sell on other markets such as Amazon.

BigCommerce competes in this space with Shopify, another major eCommerce provider. While both companies have their adherents, BigCommerce's competitive advantage is in the sheer range of built-in features provided to its customers and the transparency of its pricing structure. While it can be more complicated to learn its flexibility is prized by the customers who have mastered its features. These include major brands such as Ted Baker, Skullcandy and Burrow to name just a few.

BigCommerce went public in 2020 with a valuation of almost $7 billion. Since then it has expanded aggressively into Europe and the Latin American market, including closing partnerships which enable BigCommerce vendors to sell on Mercado Libre. Most recently, it partnered with PayPal to launch an integrated payment solution for US merchants, alongside new AI-driven shopping tools that connect stores to platforms such as Microsoft Copilot and Meta. The partnership highlights BigCommerce's continued focus on strengthening merchant services and expanding its role within the evolving eCommerce space.