Implementation Manager, Zipline
+ Stock Options
Communications and task management solution
Be an early applicant
Communications and task management solution
101-200 employees
Be an early applicant
+ Stock Options
101-200 employees
Company mission
To transform how retail operates by making it easier for employees to do their jobs.
Role
Who you are
- Only seeking self-starters that are independent thinkers and who love managing technical projects while building and developing relationships with others!
- 4+ years in project management of implementations in a B2B SaaS environment, ideally with retail as a vertical
- Preferably, experience in Retail, working with retail customers or in Headquarters
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Ability to manage multiple projects at a time while paying strict attention to detail
- Experience with project management software such as Basecamp, Asana, Jira, etc
- Technical experience delivering integrations such as Single Sign On, SFTP data feeds, and working with API’s
- Ability to quickly learn and adapt to new software platforms
- Proven problem-solving skills and the ability to take a proactive approach to addressing challenges
- Enjoys fostering a positive, collaborative environment and believes work can be both productive and fun
- Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must
- Outstanding listening and writing skills
- A keen ability to translate complex concepts into simple and intuitive communication
- Team player with excellent collaboration skills to build relationships across the company -- both ours as well as our customers
- A strong track record for managing relationships and supporting their onboarding efforts
- Demonstrates work behaviors such as self-motivation, dependability, and dedication
- Highly organized
- PMP certification or equivalent experience
- Familiarity with CRM platform like Salesforce and Catalyst
- Familiarity with third party systems such as Work Force Management, Learning Management, Customer Experience, and Work Orders
What the job involves
- The Implementation Manager fills a critical role within Retail Zipline
- This person is responsible for managing the technical project, onboarding, process, and deployment of new Zipline customers
- Acting as the primary point of contact during this critical phase, you will build a solid foundation for long-term customer satisfaction and success
- In collaboration with our Sales and Account Management teams, you’ll align implementation strategies with each customer’s unique business objectives
- Additionally, you’ll work closely with internal cross-functional teams to ensure a seamless implementation process and a smooth transition to the next phase of their Zipline journey
- Manage the onboarding of new customers and ensure a successful Zipline launch to their users
- Coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to Customer and Senior Management
- Assess/evaluate client requirements against scope of project, manage project plan and schedule
- Desire to strongly lead clients in the design, workflows, and build of their instance
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
- Responsible for managing client expectations
- Ability to manage multiple clients and projects/tasks simultaneously
- Collaborate with Account Managers, Implementation Engineers, and Technical Account Managers to align on implementation goals and timelines
- Strong communication skills including ability to work with all levels of the organization
- Ability to work in a fast paced entrepreneurial environment in a team and individually
- Ensuring successful delivery according to project timelines in order to ensure revenue recognition according to forecast
- Responsible for providing internal and external stakeholders with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc
- Conduct post-implementation evaluations to assess the success of the project, identify areas for improvement, and gather valuable insights for future endeavors
Our take
Zipline is a communication and task management platform that helps business HQs across a range of industries to communicate with their field teams. In the modern digitizing landscape, its tools empower staff to increase productivity and boost morale by providing agile communication and engagement solutions, granting the ability to relay true and timely information where it needs to be.
The platform ensures that all communication channels are simplified into a single system. This means employees don't have to coordinate information from different sources - avoiding the loss of, or failure to prioritize, crucial information.
Zipline counts a host of national chains amongst its client base, including Sephora, L.L.Bean, Gap, Hy-Vee, Lush Cosmetics, TOMS and Torrid. As the first solution on the market to combine communication and task management, the company cemented itself as a must-have tool for many businesses, and continues to add more and more different industries to the list of those it serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2021
$30m
SERIES B
May 2019
$9.6m
SERIES A
Total funding: $39.6m
Company benefits
- Dental and vision plans
- Wellness allowance
- 401k plan
- Computer accessories and office set up
- Education stipends
- Work from home opportunities
- Health insurance
Company HQ
Outer Sunset, San Francisco, CA
Leadership
Jeremy Baker
(Co-Founder)Experienced Founder and Software Developer, having set up MightyHive and worked at Yahoo! as a Senior Prototyper.
Melissa Wong
(CEO & Co-Founder)Previously worked for 3 years at Horn Group, holding various Sales and Account Management roles. Prior to that, she managed Corporate Communications at Old Navy.
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