Community Manager, Sisense
Contractor
This is an Independent Contractor position. The contractor is responsible for their own taxes and is not eligible for company benefits.
AI-driven business analytics platform
Open for applications
AI-driven business analytics platform
501-1000 employees
Open for applications
This is an Independent Contractor position. The contractor is responsible for their own taxes and is not eligible for company benefits.
501-1000 employees
Company mission
To accelerate product innovation through AI/ML capabilities. Our global analytics platform lets customers drive better, faster decisions for their business and end users.
Role
Who you are
- We are looking for someone who enjoys "talking shop" and isn't afraid to dive into the details. You'll be a great fit if you have:
Desirable
- Technical Curiosity: Ability to understand product architecture and engage with advanced power users
- Documentation Skills: Talent for translating complex technical jargon into clear, readable community posts
- Tracking Tools: Hands-on experience using tools like Jira or GitHub to track bugs and community issues
- Data Awareness: Comfort using data tools to visualize community trends and support findings
- Support/DevRel Experience: A background in technical support or developer relations managing high-touch interactions
What the job involves
- As a Community Manager, you will build authority and manage reputation on owned and third-party channels like Reddit. You will serve as the vital link between our users and our internal product and support teams
- In this role, you will be the "boots on the ground," translating community needs into technical reality and ensuring our users have the information they need to succeed with our product
- Develop and execute a full Reddit strategy, including SEO and engagement-driven native posting
- Manage the branded subreddit: maintain the content calendar, create content, and manage posting
- Drive activations in target subreddits by identifying opportunities and crafting articles for engagement
- Monitor community threads 5 days per week, providing daily reactive commenting
- Feedback Synthesis: Identify, categorize, and prioritize user feedback and feature requests from community threads
- Product Liaison: Relay summarized user insights to internal Product Teams to inform the development cycle
- Technical Triage: Identify complex user issues and route them to the correct internal Subject Matter Experts (SMEs) for resolution
- Active Moderation: Enforce community guidelines to maintain brand safety, reputation, and community health
- Daily Updates: Execute a consistent rhythm of branded updates and communications
- Provide comprehensive reporting on engagement, SEO, impressions, and sentiment tracking for product launches
- Perform LLM citation audits to measure brand visibility in AI-generated responses
- The role requires the contractor to provide their own resources and manage their own work schedule while being accountable for the deliverables outlined in the scope of work. All contract engagements are subject to the terms of a signed Master Service Agreement and Work Order
Our take
Sisense is one of the fastest-growing business intelligence firms based on an AI-driven model. The company has established offices in cities including San Francisco, Tel Aviv, London, and Tokyo during its nearly 20-year history.
Business intelligence is a huge market globally, meaning that there is considerable competition in Sisense’s niche, including such platforms as Tableau, Looker, and Qlik. However, Sisense has been widely recognized in the industry, winning various awards that showcase how well-regarded the company is.
The company has undergone several funding rounds and cited intentions to continue adding to its offering in the future. Past updates have included the launch of Sisense Notebooks, a code-first functionality that empowers data analysts tools to conduct advanced analysis using SQL and Python, and most recently an integration with ChatGPT that enables customers to automate time-consuming data preparation tasks.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2020
$100m
SERIES F
Sep 2018
$80m
SERIES E
Total funding: $278m
Company benefits
- Flexible time off: Sisense has generous time off policies to allow our employees to rest, recharge, and maintain a healthy work-life balance. Whether it’s through our Flexible Time Off Policy or our standard PTO Policy, you’ll be given ample opportunity to take some time away from work. We value your well-being and empower you to take ownership of your well-deserved time off
- Paid holidays and quarterly wellness days: Along with the 15+ paid holidays each location receives, we also have ‘Coming up for Air Days’ at the end of every quarter so our employees can rest and recharge. We also currently offer Half-Day Summer Fridays in the months of July and August, where employees can end their days at 2 pm local
- Global parental leave: We believe everyone should have an equal opportunity to advance their careers and build a family. We provide a minimum of 12 weeks of parental leave paid at base salary for the birthing parent/primary caregiver and a minimum of 4 weeks of parental leave paid at base salary for the non-birthing parent/secondary caregiver. Whether you’re welcoming a new addition to your family through birth, adoption, or foster care, we want you to take the time you need to bond with your newest family member without worrying about your job security or financial well-being
- Performance > Pay: We have annual performance reviews where all employees who have been with Sisense for at least 6 months are eligible for promotions and merit. There are systems in place to regularly review our compensation policies and ensure they are equitable and at market rate
- Stock options: All full-time employees receive stock options as part of their compensation package
Company HQ
Garment District, New York, NY
Leadership
Ariel Katz
(CEO)Promoted from CPO to CEO in 2023, Ariel has 25+ years of experience in enterprise cloud products and also played a role at Microsoft where he established and built Power BI.
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