Senior Data Science Manager, Twitch

• 7+ years of experience (or MS with 5+ years) in data science or analytics roles
• 2+ years of people management experience, managing data scientists and data analysts
• Experience in partnering with product teams to define goals, metrics, and experiments
• Track record of guiding teams through unstructured technical problems to deliver business impact
• Full stack experience across data science, analytics, and data engineering
• Graduate (PhD preferred) degree in Statistics, Computer Science, Engineering, or equivalent experience
• Passion for creating safe and healthy online communities
• Comfortable working with highly sensitive and/or disturbing content

Desirable

• We are seeking an exceptional Data Science Manager to lead analytics for our Community Health organization and Trust & Safety team at Twitch
• This pivotal role will drive data-driven decision-making across critical areas of our platform, ensuring the safety and well-being of our vibrant community
• As the Data Science Manager, you will work closely with the Community Health and Trust & Safety teams, reporting directly to the Director of Data Science - Community
• Your team will be responsible for operational analysis and product analytics across the organization, shaping goals, metrics, experimentation, and dashboards
• You’ll level up the understanding and capabilities of cross-functional stakeholders and guide them towards better decision making from the available data
• This role works very closely with the Community Health and Trust & Safety teams
• Community Health builds the development of internal and external-facing products that protect viewers and creators from harm (e.g. , harassment, spam, and illegal content)
• Trust & Safety elevates operational excellence and policy implementation to maintain Twitch as a trusted platform for thriving communities
• Trust & Safety’s operations help support and inform the Community Health products
• Hire and develop a growing team of analysts
• Establish the vision and roadmap for the team, prioritize the most impactful analysis, and guide the team in solving ambiguous and complex problems
• Influence our overall product strategy; drive key product decisions through data and insights; set goals and KPIs and identify the right levers to achieve those goals
• Lead the team to deliver reusable tools that can be productized or used by operational teams
• Advocate for your data verticals by contributing to business cases that drive prioritization and proactively identify new trends and opportunities for your space
• Cultivate relationships with cross-functional partners across operations, product, policy, and engineering to remove roadblocks, provide insight, and execute on high-impact projects to reduce harm to the Twitch community
• Help the team prioritize and execute in the face of ambiguity: work with stakeholders and mentors to distill the problem, adapt your tools to answer complicated questions, and identify the trade-offs between speed and quality of different approaches