Customer Success Specialist, Wolters Kluwer

$76.3-105.7k

Junior and Mid level

Chicago

Hybrid (8 days/month)

2+ days a week in office (West Adams St, Chicago)

AI-powered solutions for professionals

Job no longer available

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Job no longer available

$76.3-105.7k

Junior and Mid level

Chicago

Hybrid (8 days/month)

2+ days a week in office (West Adams St, Chicago)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

Bachelor’s degree or equivalent job-related experience
Advanced Communication: Effective verbal and written communication skills
Customer Relationship Management: Skills to manage and nurture customer relationships
Analytical Skills: Use basic data to identify trends and insights
Problem Solving: Intermediate problem-solving capabilities for resolving customer issues
Product Knowledge: In-depth understanding of product features and benefits
Training Skills: Ability to convey information effectively during training sessions
Project Management: Basic project management skills to handle varied tasks
Technical Proficiency: Intermediate proficiency with CRM and other customer support software
The ability to work a hybrid schedule from our West Adams Street location

What the job involves

As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle
You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction
Our Location: 300 West Adams Street, Chicago, IL 60606
Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour lunch break and two 15-minute breaks)
Support more complex customer onboarding processes
Handle multiple customer inquiries with increasing complexity
Assist in resolving intermediate technical issues and troubleshooting
Conduct intermediate product training sessions for customers
Monitor and analyze customer usage patterns
Document and communicate recurring customer feedback to the team
Collaborate with sales and support teams on customer issues
Identify and escalate critical customer issues
Recommend product/service improvements based on customer feedback
Assist in development and refinement of onboarding materials

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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