Lead UX Designer, Deskpro
£60-80k
+ Company share options
More information about location
1-5 days a week in office
Software that helps organisations provide better customer support
Be an early applicant
Software that helps organisations provide better customer support
21-100 employees
Be an early applicant
£60-80k
+ Company share options
More information about location
1-5 days a week in office
21-100 employees
Company mission
To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.
Role
Who you are
- A strong track record designing complex, user-centred digital products – 7+ years in UX, product, or interaction design
- A portfolio that shows clear thinking, attention to detail and an ability to simplify complexity through design and information architecture (IA)
- Experience creating and scaling design systems that bring consistency and speed to growing product teams
- Strength in user research, testing and structural problem-solving, turning insight into better product decisions
- Confidence working end-to-end with Product and Engineering to ship thoughtful, well-built experiences
- Proficiency in Figma and other modern design tools, with an eye for systems, patterns and quality
- Understanding of accessibility and inclusive design principles, with experience meeting WCAG and Section 508 standards
- Curiosity about how emerging technologies, including AI, can enhance design and accelerate learning
- A collaborative, pragmatic mindset – balancing creativity with delivery, and lifting the craft and confidence of those around you
- That said, if you don’t meet every requirement but are excited about this role, we’d still like to hear from you
What the job involves
- You’ll play a key role in shaping Deskpro’s design vision and driving the evolution of our product experience
- This is an opportunity to build the product and UX design function from the ground up, setting the principles, systems and practices that will guide how we design, build and deliver new features
- Your work will bring clarity and consistency to a complex, feature-rich platform, helping thousands of users get more value from Deskpro every day
- You’ll define how Deskpro’s products look, feel and work
- You’ll bring structure to complexity – mapping our information architecture, scaling a design system, and turning deep user insight into clear, accessible experiences
- By collaborating across Product, Engineering and Marketing, you’ll design elegant solutions that meet real needs and business goals
- You’ll explore how emerging tools, especially AI, can speed up how we learn and design
- You’ll also design adaptable product experiences that support customers as they move through different stages of AI adoption
- You’ll also grow others along the way – mentoring, sharing ideas and building a culture where great design thrives
- Lead the UX vision and set a clear direction for how design shapes Deskpro’s product experience
- Define and uphold design principles, patterns and accessibility standards that meet WCAG and delight users
- Map, test and refine Deskpro’s information architecture to make complex products and workflows easy to understand
- Own the design lifecycle – from uncovering insights to prototyping and delivering thoughtful, high-quality experiences
- Build and evolve a design system that unifies how Deskpro looks, feels and works across teams
- Turn research and data into elegant solutions that make complex workflows effortless
- Partner with Product, Engineering and Marketing to create seamless, intuitive user journeys
- Design and document ideas in Figma and other modern tools that help the team move fast
- Use AI tools and emerging technologies to speed up insight generation and validation
- Mentor and inspire others, helping to grow a creative, user-centred culture where great design thrives
Salary benchmarks
Our take
Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.
It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.
It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"From the first day I joined, I was encouraged to take ownership of my work, give fresh inputs, and pursue the adaption of new tools to improve our..."
Funding (1 round)
Jun 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Annual personal learning and reading budget (£500)
- Cycle to work scheme (no £1,000 limit)
- Enhanced maternity & paternity leave
- 25 days of annual leave + bank holidays, increasing with each year of service.
- We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
- Team fun - quarterly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
- Reduced Gym Membership
- Free Phone SIM (unlimited calls, data etc)
- Lunch at the office every Friday
- Flexible working hours
Company values
- 🧐 Curiosity - As a tech company, being interested in software and asking the right questions is such a key value of how we can improve every single one of our customer's experience from day 1
- 🏔️ Proactivity - We give everyone autonomy to execute solutions to problems that they may have found. We value people who want to solve problems, not just spot them
- 🙏 Accountability - We trust people (whatever their level) to do their jobs to the best of their abilities
- 🤗 Kindness - By treating everyone (including yourself) with kindness, it makes Deskpro a fun, friendly, and safe place to work
- 🤝 Collaboration - As a growing startup, every new feature, project, or sale involves working with other teams for success
- 💝 Customer-focussed - As a software company that makes customer support software, it is in our blood to strive towards creating the best experience for our customers as well as their customers
Company HQ
Wimbledon, London, UK
Articles
Leadership
Chris Padfield
(CEO)Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.
Christopher Nadeau
(CTO)Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.
People progressing
Hannah joined Deskpro as a Graduate Sales Executive in 2018 after completing a Geography Degree from The University of Sheffield. Promoted to Sales Exec. -> Commercial Manager -> Commercial Lead.
Lara joined Deskpro in 2021 as a Content Marketing Intern. Since joining, Lara has been promoted twice and now leads content across the website, product support, social media, and marketing.
Diversity, Equity & Inclusion at Deskpro
Hannah Scott (Commercial Director)
- Deskpro is committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work.
- At Deskpro, we consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups.
- We consider diversity to mean celebrating difference and valuing everyone
- Every employee is entitled to a working environment that promotes dignity, equality and respect for all.
- All employees will be encouraged to develop their skills and fulfil their potential and to take advantage of training, development and progression opportunities in Deskpro.
- HR processes in-place to review and escalate allegations, alongside an anonymous whistle-blower channel, to help employees to feel more comfortable reporting issues.
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