Head of Merchant Support, Lopay
£45-55k
UK-based payment app for small businesses
Job no longer available
UK-based payment app for small businesses
21-100 employees
Job no longer available
£45-55k
21-100 employees
Company mission
To be the most flexible and most rewarding payment app for small businesses.
Role
Who you are
- A proven track record in the same or similar role, ideally in a regulated industry
- Experience in managing and growing Customer Support teams, driving both operational excellence and engagement
- Strong communication and customer-facing skills, with a proactive approach to addressing customer challenges and risks
- Data-driven mindset, with experience in tracking and reporting on KPIs and metrics
What the job involves
- Oversee the delivery of best-in-class day-to-day merchant support, ensuring an extremely high level of merchant satisfaction
- Lead, manage and grow the Merchant Support team through training and professional development to ensure high performance and continuous growth
- Optimise and maintain merchant communications, articles and tools to minimise reactive merchant support and streamline support operations
- Act as the bridge between merchants and internal teams, working closely with Product and Engineering
Our take
The UK mobile payments market saw rapid growth over the pandemic period. Over one third of the adult population are now registered for mobile payments, with services like Apple Pay and Google Pay seeing a 75% boost in signups. Mobile payments are firmly positioned to become the future of commerce, and fintech companies are cashing in big.
Lopay is one of the payments apps breaking into the scene, but it faces stiff competition from heavyweights like Zettle, Sumup, and PayPal. Having launched in late 2021, the real challenge will be to assert itself as a distinctive market entrant. To do so, its marketing itself as a merchant-friendly alternative, undercutting competitors’ transaction fees for customers who can afford to postpone payments access by a few days.
Core to Lopay’s offering is flexibility and control – merchants set their payout schedule and they can switch between schedules at any time. As well as this, a real edge Lopay are offering is a sliding transaction fee scale, which does offer a highly competitive 0.79% for weekly access.
Its fair to say the company is finding success in the market too, with the recent partnerships with YouLend. This partnership will allow Lopay to integrate access to capital into is POS platform so SMEs can gain a competitive edge in the UK market and Lopay can see even more growth and success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% female employees
Company
Funding (1 round)
Jan 2023
$5.4m
Early VC
Total funding: $5.4m
Company benefits
- 25 days holiday a year (plus, statutory public holidays)
- Workplace pension scheme
- New Laptop (MacBook / Windows, your choice)
- A “referral bonus” when you get friends/acquaintances to join the team
- Stock options
- Home office equipment allowance
Company HQ
London, UK
Leadership
Richard Carter
(Founder & CEO)Co-Founder & Chairman of OrderPay. Former Vice President of Ecrebo Limited.
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