Customer Success Manager, (Account Manager), Airwallex
Small & Medium Sized Enterprises & Growth
$80-130k
Plus equity + uncapped commission plan
2-3 days a week in office
Cross-border payments for businesses
Job no longer available
Cross-border payments for businesses
1001+ employees
Job no longer available
$80-130k
Plus equity + uncapped commission plan
2-3 days a week in office
1001+ employees
Company mission
To build global financial infrastructure and applications to empower businesses to operate anywhere, anytime.
Role
Who you are
- Comfort working with data and leveraging data to drive insights
- Strong verbal and written communication skills in English
- Prior work at a financial services business would be advantageous
- Demonstrated experience in building customer loyalty and driving increased spend
- Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded
- Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed startup is also valuable
What the job involves
- Based in San Francisco, this role will work closely with other account management team members to ensure our customers can best use the Airwallex platform
- You will work cross-functionally, engaging with many teams across the Airwallex network, including sales, product, engineering, marketing, finance, and strategy
- This role will predominantly focus on upselling, cross-selling, and building multi-stakeholder relationships with our clients
- As an Airwallex Customer Success Manager, your focus will be on identifying opportunities for product utilization and providing the day-to-day support that enables our customers to operate and grow
- These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties
- Manage the lifecycle of our longtail self-serve customer base by creating the strategy and executing initiatives and campaigns
- Grow revenue within existing accounts by identifying new opportunities and successfully seeing them through activation
- Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way
- Advocate for your customer and represent their voice inside of Airwallex
- Educate our customers on how to leverage the full range of products, particularly as new features are made available
- Utilizing Zendesk tickets for sales queries to upsell and cross-sell customers on additional Airwallex products and features
- Be a close point of contact for solving customer issues alongside the Account Managers in tandem with the Customer Support team
Our take
Business is increasingly globalised, so there are many more companies selling to a broader base of international customers. These businesses need to be able to transfer foreign revenues back to their home currency, but this can be an expensive and time-consuming process. Airwallex exists to make this process painless and is aiming to disrupt the foreign exchange market for businesses the same way Transferwise did for consumers.
While it counts traditional banks as competitors, Airwallex stands out by its pricing, saving clients as much as 90% on foreign exchange rates vs. traditional banks. It also provides a range of financial solutions including corporate cards and expense management software, as well as a range of integrations into most commonly used accounting packages. This has seen its product adopted by over 20,000 corporate customers.
Founded in 2015 in Melbourne, Australia, Airwallex has grown to be one of the leaders in fintech with a valuation exceeding $5 billion and a global reach. Recently focusing on the APAC region, the company has expanded into Singapore and Malaysia, in addition to its increasing its presence in Hong Kong and mainland China. Having experienced 100% year on year customer growth over 2022 off the back of impressive Series E funding, this focus seems to be paying off.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Dec 2025
$330m
SERIES G
May 2025
$150m
SERIES F
Total funding: $1.4bn
Company benefits
- 3 months “work from anywhere” per year
- On-site meals and snacks
- RSUs
Company HQ
Fitzrovia, London, UK
Leadership
Jack Zhang
(CEO)They have 8 years of experience as a developer, including roles at Aviva, Morgan Stanley and National Australia Bank. They are a Founder of Capital 49.
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