Connectivity Specialist, FareHarbor

• 2+ years customer support experience
• Have a strong attention to detail
• Excellent written and verbal communication skills in English
• Experience working in a culturally diverse work environment
• Have a natural sense of urgency and ownership
• Independent worker with a high level of maturity

Desirable

• We are looking for a Connectivity Specialist to join our team in [Amsterdam/Denver]
• As a member of the Connectivity team, you will be responsible for helping FareHarbor clients manage their API integrations with select Online Travel Agencies (OTAs)
• This is an exciting opportunity to work with a dynamic team where you can have a tremendous impact
• The Connectivity team’s objective is to work with FareHarbor’s clients to improve their internal operations and provide seamless connectivity with their distribution channels
• In order to accomplish this, we’re seeking creative problem solvers with a passion for the travel industry!
• Provide Connectivity support for FareHarbor clients and partners globally
• Establish API connections between FareHarbor clients and OTAs
• Maintain and troubleshoot API connections between FareHarbor clients and OTAs
• Become an expert on all features that comprise a product on FareHarbor’s platform
• Create product mappings within the FareHarbor dashboard to allow bookings to seamlessly integrate between an OTA’s software and FareHarbor
• Manage inbound requests regarding API integrations for FareHarbor partners, clients, and other FareHarbor customer experience teams
• Become an expert in all of FareHarbor’s unique API integrations with each OTA
• Work with the team to maintain SLA adherence on inbound requests
• Think independently and collaboratively on a team with a high level of maturity
• Work with FareHarbor’s clients and OTAs to identify and fix API errors in a timely manner
• Devise long term solutions to reduce future API errors when possible
• Act as a liaison between parties to research, solve and communicate complex and highly technical concepts in an easy to understand way
• Answer inbound requests from clients and partners in a timely and professional manner
• Educate clients on API best practices
• Collaborate with internal stakeholders including all members of the Connectivity, Strategic Partnerships, Channel Support, Support, and Account Management teams
• Prioritize and complete inbound tasks in a timely manner
• Comfortable prioritizing tasks that require urgent attention and/or have been escalated internally
• Proactively and independently plan your day-to-day tasks and responsibilities