Senior Customer Success Manager, Workday
Evisort
$127.5-191.3k
More information about location
Office located in Pleasanton, CA
Enterprise management cloud platform
Posted today
Enterprise management cloud platform
1001+ employees
Posted today
$127.5-191.3k
More information about location
Office located in Pleasanton, CA
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- 5-10+ years in Customer Success, Consulting, and/or Engagement Management, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers
- 5+ years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels
- 5+ years Contracts Management experience required
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
- Consistent track record to collaborate and build positive relationships with customers including the executive level
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management)
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Highly organized and customer intuitive
- Ability to travel up to 10%
What the job involves
- As a Customer Success Manager at Workday, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Evisort investments through comprehensive adoption and value engagements
- As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle
- Through regular reviews and engagements, you will ensure your customers realize value and uncover adoption opportunities
- Focused on high-touch, curated experiences for Evisort’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
- Acting as a strategic partner with insights into customer’s objectives and driving product adoption by aligning Evisort’s features and functionality with customers' overall business needs
- Develop and maintain strategic success plans that align with the customers’ business objectives and/or company goals
- Collaborate with the customer to set clear, measurable goals and KPI’s that drive mutual success
- Ability to understand and identify Evisort's services and offerings and how they help meet customer’s objectives leading to upsell opportunities
- Work on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution
- Prepare and deliver executive briefings and reports for senior leadership, highlighting account achievements, challenges, and strategic opportunities (upsells; renewal strategies)
- Acting as a liaison between product management and the customer with a focus on communicating the Evisort Roadmap and how this will influence customer activities
- Collaborating cross functionally with account team members to create a seamless & optimal customer experience
- Creating customer champions and advocates
- Expected results within 3-6 months:
- A proficient knowledge of Evisort products, services and offerings
- Self-sufficient management of a portfolio of 7 customers in the United States
- Detailed & prioritized account/success plan development, including product adoption strategies and the identification of any upsell opportunities or renewal strategies.
- Manage and establish customer relationships including key executives and decision makers
- Timely execution of customer success engagements
Application process
- End Date: March 3, 2025
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
- 401k plan
- On-site health clinic (Pleasanton office)
Company values
- Employees - Most fundamentally, people are the core of our business. Without them, we would not have a business. We hire the best and expect great accomplishments
- Customer service - Every investment and decision we make has our customers in mind, and we pull out all stops to make the satisfaction of our customers paramount
- Innovation - We aim for innovation not only in our development organization but also in the way we approach all aspects of our business
- Integrity - We say what we mean, and mean what we say. We stick to our commitments, treat everyone equitably, and communicate openly and honestly
- Fun - We also feel it’s important to have a sense of humor. We like to laugh—it makes our work that much more enjoyable. We also invest in community and company events that help our employees and their families feel a connection to Workday beyond business as usual
- Profitability - Long-term economic success is what helps us provide employees and customers with the best productivity tools, solutions, and services. While important, profitability is not why we exist. Simply put, at Workday we exist to make and provide great products and services
Company HQ
Pleasanton, CA
Articles
Leadership
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
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