Client Services Engineer, Talos
$130-160k
+ Stock options & cash bonus
3+ days a week in office
Empowering institutions to trade and manage digital assets
Open for applications
Empowering institutions to trade and manage digital assets
101-200 employees
Open for applications
$130-160k
+ Stock options & cash bonus
3+ days a week in office
101-200 employees
Company mission
Talos provides institutional-grade technology that supports the full digital asset investment lifecycle, including liquidity sourcing, price discovery, trading, settlement and portfolio management.
Role
Who you are
- 3-5 years of experience in customer-facing support / engineering role
- Engineering degree or quantitative equivalent or similar experience
- Programming and / or scripting experience (Python, shell, React)
- Experience with Linux
- Experience with distributed systems / cloud services is nice to have
- Familiarity with monitoring, observability, telemetry, and SRE principles is advantageous
- Programming experience with generative AI (ChatGPT) and Bot-based solutions via chat (Slack) is nice to have
- Experience with trading systems in either capital markets or digital assets strongly preferred
- Curious, willing to learn, and question existing processes and protocols
- Exceptional problem-solving ability
What the job involves
- Talos is currently seeking a Client Services Engineer to help streamline client service by creating automation and instrumentation solutions
- You'll identify common client issues and develop proactive solutions to prevent them
- You'll also help maintain system stability through real-time monitoring of our production systems
- As part of a global team, you'll serve as a key contact between Talos and our clients, addressing trading and operational queries
- This role provides an exciting opportunity to gain hands-on experience in a dynamic and fast-paced environment
- Innovate Client Services: Drive the transformation and reduction of “toil” of client support by developing innovative automation solutions, ensuring seamless and efficient service experiences
- Anticipate and Solve Problems: Stay ahead of client needs by identifying common pain points and creating proactive solutions, preventing issues before they arise
- Enhance Client Experience: Act as a trusted advisor and main point of contact for clients, handling trading and operational queries with expertise and dedication as part of our global team
- Ensure System Reliability: Play a critical role in maintaining system stability and health, employing real-time monitoring to keep our production systems running smoothly and efficiently
Our take
So far, the increasing institutional interest in the value of crypto-assets has been stymied by a lack of scaled, efficient, and secure infrastructure that these institutions could use for trade. Talos addresses the problem of digital asset trading between institutions, helping them to securely sidestep these obstacles into a fresh market with potentially huge returns.
The company provides a range of end-to-end, highly configurable tools to populate and facilitate the institutional crypto-asset market from just one platform. Talos' approach is helping to lower the bar for wide-ranging adoption of cryptocurrency, supporting the full lifespan of digital assets trading. That said, because the company is developing an entirely new asset class market, progress is accelerated, and competition may have a chance to overtake.
Promising for Talos was the interest of prominent investors, including PayPal and Fidelity, during their Series A and B funding rounds. The funds were used to create an institutional-grade service that would help shape and spearhead this developing market. More recently, the company has formed several significant partnerships, including with BlackRock, and acquired D3X Systems, the integration of which will enable its clients to design, validate, implement, and manage highly customised portfolios.
Steph
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$105m
SERIES B
May 2021
$40m
SERIES A
Total funding: $151m
Company benefits
- Pension
- Bonus and stock ownership plan
- Medical, dental, vision, and flexible spending
- Unlimited vacation policy
- Paid parental leave
- Flexible working
- Global offsites and team outings
Company HQ
Fitzrovia, London
Articles
Leadership
Anton Katz
(Co-Founder & CEO)Anton Katz is CEO of Talos. He previously led trading technology at AQR, held senior roles at Broadway Technology, began his career at Microsoft, and holds a CS degree from MIT.
Ethan Feldman
(CO-Founder & CTO)Ethan Feldman is CTO of Talos. He previously spent a decade at Broadway Technology, began his career at Microsoft, and holds undergraduate and graduate CS degrees from Cornell.
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