Customer Success Manager, Cockroach Labs
$77.6-103k
+ Stock Options
More information about location
3+ days a week in office
Distributed SQL for always-on customer experiences
Job no longer available
Distributed SQL for always-on customer experiences
501-1000 employees
Job no longer available
$77.6-103k
+ Stock Options
More information about location
3+ days a week in office
501-1000 employees
Company mission
To simplify how businesses build and operate world-changing applications.
Role
Who you are
- Excellent customer facing and consultative skills are essential, as is the ability to understand the customer pain points, define success criteria and critical milestones that lead to production
- 4+ years of relevant experience as a CSM, TAM, Solutions Architect, or similar, with a proven track record of success
- An understanding of distributed systems, databases (preferably distributed databases like CockroachDB), and cloud infrastructure
- Experience with customer onboarding and migrations
- Exceptional communication and interpersonal skills to engage with technical and business stakeholders
- Ability to understand and articulate customer needs, providing tailored solutions
- Strong project management skills, including the ability to handle multiple accounts and prioritize effectively
- Proven ability to collaborate across cross-functional teams in a dynamic, fast-paced environment
What the job involves
- Our Customer Success Managers are trusted advisors to our valued customers and, in collaboration with Sales, must build trust and confidence through urgency and influence to get deeper and expand accounts while preventing churn
- Our Customer Success Managers help fully onboard our CockroachDB customers, lead them to production, lead them to fully utilize its potential, and allocate resources, while proactively alleviating roadblocks
- We believe that in order for a Customer Success Manager to be successful, they must possess excellent program management skills - with the ability to direct multiple workstreams simultaneously
- While not a purely technical role, our CSMs must also have an expert understanding of our products and services, of general database technology and our competitive landscape and the ecosystem that CockroachDB operates within to be able to translate customer business needs into technical solutions
- Collaborate closely with the account team, including the Account Executive and the Sales Engineer, to provide ongoing coverage and support to your assigned customers
- Serve as the primary technical point of contact for assigned customers, building and maintaining strong, long-term relationships
- Understand customer use cases, business goals, and technical needs to ensure successful deployment and ongoing use of CockroachDB
- Advocate for customer requirements and ensure they are addressed internally
- Drive adoption of CockroachDB within customer environments by providing technical guidance, best practices, and proactive support
- Conduct regular account reviews and success planning sessions to track progress against objectives
- Provide expert advice on architecture, implementation, and optimization of CockroachDB
- Troubleshoot and manage technical escalations, coordinating with Support and Engineering teams to resolve issues promptly
- Deliver technical workshops and product training to customer teams
- Collaborate with Sales, Engineering, and Product teams to ensure customers receive a seamless experience
- Provide feedback on product features, usability, and customer challenges to inform product development
- Partner with internal teams to identify and drive upsell or expansion opportunities
- Act as a project lead for technical engagements, ensuring timely delivery of solutions and milestones
- Track account health metrics and proactively address risks or concerns
- In your first 30 days, you will have developed enough expertise to begin assisting users directly
- During this time, you will familiarize yourself with CockroachDB, our customers, and our company
- We will provide a self-guided onboarding platform that contains reading material and hands-on material to familiarize yourself with the responsibilities of the role
Application process
- This position will remain posted until filled
Our take
Cockroach Labs was founded by a team of ex-Google employees who wanted to build a database management system similar to Google’s Spanner. The result is CockroachDB, an open-source, distributed SQL database that delivers familiar SQL, strong consistency, and near-indestructible fault tolerance. Designed to scale locally or globally and deployed on any cloud or on-prem setup, it keeps mission-critical applications running even through hardware failures or full data-center outages.
A major milestone in the company's growth is its partnership with IBM ,which integrates CockroachBD into IBM's hybrid infrastructure. This makes it far easier for long-standing mainframe users to modernize without rewriting massive amounts of code. Running CockroachDB on systems like LinuxONE, Linux on Z, Power Systems, and Red Hat OpenShift helps organizations adopt cloud-native architectures while staying in environments they trust. At the same time, enterprise demand is surging and the company is boasting significant year-on-year growth in new customers, ARR, and cloud adoption.
As applications become more global, always-on, and increasingly AI-driven, businesses need databases built for scale, resilience, and zero downtime. And CockroachDB was engienered for exaclt ythat. With a decade of innovation, expanding enterprise traction, and a leadership team experienced in scaling high-growth tech companies, Cockroach Labs is set to power the next generation of mission-critical applications.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2021
$278m
SERIES F
Jan 2021
$160m
SERIES E
Total funding: $633.2m
Company benefits
- Competitive Health Insurance Coverage
- Paid Parental Leave
- Flexible PTO
- Learning & Development
- Relocation Support
- Employee Referral Bonus
Company HQ
Chelsea, New York, NY
Leadership
Spencer Kimball
(Co-Founder & CEO)Worked at WeGo Systems as CTO for 3 years before joining Google as a Software Engineer for almost 10 years. Also, previous CTO of Viewfinder and Engineer at Square.
Peter Matiss
(Co-Founder & CTO)Previously a Software Engineer at Square, Co-Founder at Viewfinder and a Software Engineer at Google.
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