Customer Support Executive, Log my Care LTD
£30-35k
More information about location
2 days a week in office (Holborn, London)
Care management platform
Be an early applicant
Care management platform
21-100 employees
Be an early applicant
£30-35k
More information about location
2 days a week in office (Holborn, London)
21-100 employees
Company mission
To make person-centred technology accessible to everybody in social care.
Role
Who you are
- A minimum of 2-3 years of experience in Customer Success or Support roles
- Proficiency with live chat support systems (e.g., Intercom, Zendesk) and CRMs (HubSpot, Salesforce, Freshdesk)
- A “Customer First” attitude with a genuine passion for helping others
- A logical, organised approach to problem-solving
- Able to communicate effectively with customers and peers
- Able to work against performance targets surrounding quality and productivity
- Comfort working in a fast-paced start-up environment and familiarity with agile frameworks
- A desire to develop your customer service and technical skills within an innovative environment
- Bonus points if you have a background in care!
Desirable
- SaaS
What the job involves
- We are looking for a passionate and organised Customer Support Executive to join our ambitious team here at Log my Care reporting to Alex our Head of Customer Success
- Become a Log my Care expert; including all operational aspects of the product, the care sector, our customers and our values
- Put yourself in the customer’s shoes to understand the challenges and issues they can occasionally face using Log my Care. Patience and empathy are key to this position
- Maintain and optimise our internal and client-facing knowledge-bases
- Maintain and optimise support-related processes by collaborating with our Customer Operations Executive
- Share product ideas and customer insights with the Product Team
- Support customers with their enquiries via support channels
- Work closely with the product team to assess bugs, identify recurring issues, and analyse trends
- Pro-actively identify customer needs so they can feed into our product roadmap
- Collaborate with cross-functional teams to identify training needs and align content with department objectives
Application process
- Submit your Application
- Exploratory call with Olivia, People Manager via Zoom (25 mins)
- Interview with Lauren, Customer Support Exec + Owen, Customer Operations Exec via Zoom (1 hour)
- In-person task with Alex, Head of Customer Success + Owen, Customer Operations Exec (1 hour)
- Final interview with Sam (Co-founder & CEO) to discuss what you might bring to the role and how you might embody our values at LmC (20 minutes)
Salary benchmarks
Our take
The care sector is under enormous pressure, and this has had a considerable impact on care quality. Log my Care solves this problem with its people-centred care management platform.
Log my Care was founded to address the growing demand for better, more personal care. Its founders, veteran consultants and analysts, realised that the care sector is slowed down by outdated and time-consuming paper-based processes. In particular, the company makes it easier for care providers to offer digital consent and lack of capacity forms. This addresses one of the biggest issues in modern care: lack of consent.
Log my Care's focus on putting consent and patient autonomy at the heart of the care process has garnered a great deal of positive attention. In 2022, it was accredited by the NHS, which was a clear vote of confidence in the company's work. As scrutiny of the care sector continues to rise, demand for platforms like Log my Care is likely to sky-rocket, boding well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2024
$3.7m
GROWTH EQUITY VC
Nov 2022
$3.9m
EARLY VC
Total funding: $9.3m
Company benefits
- 🙌 Become part of a close-knit team making a huge impact on digital health technology to change the lives of thousands of people. We’re currently a team of 36!
- 🌴 Base holiday - 25 days (+ bank holidays) and one extra day for every work anniversary.
- 🌱 L&D budget - growth is key. You’ll get a budget of £500 to go towards books, courses, conferences, workshops, or coaching of your choice.
- 💧 Access to next-day mental health services via Spill.
- 🏝 Flexible working options - we know that everyone has a life beyond work. So, we’re happy to talk about shifting start times to reduced hours. Whatever helps you to bring your best self to the table.
- 💃🏻 Regular company socials and team lunches.
- 🏡 Hybrid working - we have a mixed model of office and home working. We work from our fancy Holborn offices on Wednesdays and Fridays and then the other 3 days from home.
- 🌍 Remote working For up to 4 weeks per year, you can choose to be fully away from the office.
- 👩⚕️ Private Health Insurance via AXA health insurance from day 1 plus 40% off at Nuffield gyms.
- 💸 Income protection insurance
- 🚲 Company cycle-to-work scheme - big discounts and spread the cost of a new bike.
Company HQ
Holborn, London, UK
Articles
Leadership
Sam Hussain
(CEO)Previously worked as a Strategy Consultant at Oliver Wyman, before co-founding Dapper Online. Is an Advisor at Swift Molecular Diagnostics.
Adam Hurst
(CTO)Worked as a Financial Analyst at Procter & Gamble, and as an Analyst at Excelian. Also worked as a Data Visualisation Specialist at Oxford Nanopore Technologies.
People progressing
Anna joined Log my Care in 2021, excelling in Sales, Customer Success, and Support. Recently, she completed a Product Management course and now leads a squad.
Our amazing customer success superstar Flaka was promoted to Senior Customer Success Executive this year 🤩
Stuart joined Log my Care in 2022, and was recently promoted to Senior Marketing Manager.
Greta joined the team as a UX Researcher and has now transitioned in to a Product Designer!
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