Software Engineering Manager, SoFi

• A BS Degree or equivalent from a fully accredited college or university is preferred
• As a bonus, in a technical field
• 6+ years of experience designing, building, and operating scalable, mission-critical systems
• Experience managing engineers
• Proven experience in collaborative coding environments, including design refinement, code reviews, and pull request management
• Solid programming skills, ideally with a modern web stack and relational databases
• Demonstrated experience in hiring, training, motivating, monitoring, and coaching team members
• Willingness to roll up your sleeves, collaborate with others, and get stuff done
• Strong sense of responsibility; driving initiatives from inception to completion
• Experience with Agile SDLC methodologies

Desirable

• We are looking for an Engineering Manager to lead the AI Support Chat engineering team at SoFi
• You will work in a highly collaborative environment, engaging closely with cross-functional Product, Design, and Engineering teams
• You’ll also be involved in the entire product lifecycle—from ideation through deployment, with continuous improvement at every stage
• In this role, you will play a pivotal role in supporting our members' financial journeys by developing an intelligent, conversational AI-powered chat interface
• This system will help streamline support queries from members helping answer critical questions around their finances
• Chat is a critical component of how members interact with SoFi and building it will require a member-centric approach
• In this role, you will be responsible for the backend systems and web/mobile user experience that support the member facing chat experience
• You'll also collaborate company-wide to centralize support knowledge and processes
• As the engineering manager for the area, you will own full-stack technical planning, roadmap, and delivery for your teams, including team building and performance management
• You will collaborate with product, design, and business leaders to define the product and technical strategy for our member conversational experience
• Manage a team of Engineers focused on supporting the AI Support Chat product across various platforms
• Own the planning, technical output, and delivery for the engineering team
• Maintain a high-performing team by setting a high bar for hiring and performance, and effectively coaching team members for continued growth
• Shape and support the team culture with an emphasis on continual improvement, learning, and fun
• Establish and leverage strong relationships across the department and cross-functional leadership team
• Take initiative and produce timely results in a fast-paced and sometimes ambiguous environment
• Facilitate the definition of project scope, deliverables, and goals by closely working with product, design and business
• Monitor and understand the key metrics governing your product area, with an eye toward continuously improving them through ongoing product innovation