Principal Product Manager, ServiceNow
Security Center
Travel: less than 20% annually
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
Travel: less than 20% annually
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 8+ years of software product management experience, with a proven record delivering enterprise SaaS security products end-to-end
- Strong background in security posture, cloud security, cryptography, identity, authentication, access management (IAM, CSPM, SSPM or related domains)
- Experience with security visibility and monitoring practices, including log collection and analysis, security event correlation, anomaly detection, and building/leveraging dashboards for posture, risks, and compliance insights
- Strong knowledge of modern application and API security frameworks, including the OWASP Top 10, OWASP API Security Top 10
- Ability to partner with engineering on threat modeling, attack surface analysis, and secure architecture reviews
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience defining and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
What the job involves
- Lead the strategy for Security Center, ServiceNow’s unified solution for platform security posture management. In this role, you will define and drive the vision, strategy, and roadmap for how customers understand, maintain, and improve the security posture of their ServiceNow environments at scale
- Your mission is to enable platform admins to easily understand their security posture, interpret risk signals, and confidently prioritize the actions that matter most - giving customers clearer visibility and the insights they need to make informed, high-impact decisions
- You will own the roadmap and strategy for Security Center, shaping capabilities spanning security visibility, hardening, continuous monitoring, and the detection and remediation of misconfigurations across multiple security and identity domains
- An advanced understanding of product security including cryptography, authentication, identity, access control, incident response, vulnerability management and risk management solutions
- Communicate product priorities and build consensus
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-mode communications that convey a clear understanding of the needs of different audiences
- Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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