Service Engineer, Harbinger Motors
$90-120k
+ Early-stage Stock Options
Office located in Garden Grove, CA
Commercial EV manufacturer
Be an early applicant
Commercial EV manufacturer
201-500 employees
Be an early applicant
$90-120k
+ Early-stage Stock Options
Office located in Garden Grove, CA
201-500 employees
Company mission
To transform the automotive and transportation industries, bringing to market EVs developed from the ground up to address the needs of the medium-duty vehicle industry.
Role
Who you are
- This role requires a high degree of technical expertise, resourcefulness, and accountability, with a strong focus on urgency, quality, and collaboration
- Excellent communicator with superior verbal, written, interpersonal, technical, and presentation skills
- Proven project management experience with the ability to manage multiple priorities effectively
- Strong critical-thinking and problem-solving skills, particularly in a fast-paced, entrepreneurial environment
- Ability to respond to challenging questions with confidence and professionalism
- Skilled in negotiation and organization, with the ability to protect the best interests of all parties involved
- Demonstrates a “Do What You Say, Say What You Do (DWYSSWYD)” mindset—follow-up, accountability, and communication are critical to success in this role
- Exhibits a “Seek to Understand” leadership approach—able to direct with conviction while maintaining openness and perspective
- Capable of interpreting customer needs and adapting plans or solutions as necessary
- Self-motivated, disciplined, and able to stay on task with minimal supervision
- Versatile, flexible, and comfortable working within constantly changing priorities
- Creative, innovative, and collaborative team player
- Advanced computer proficiency required (MS Office Suite, diagnostic tools, data management systems, etc.)
- Verbal, written, and active listening communication
- Attention to detail and organizational discipline
- Interpersonal collaboration and relationship-building
- Problem-solving, analytical thinking, and execution
What the job involves
- The primary purpose of this position is to diagnose and resolve complex service issues across multiple product lines. Areas of responsibility include— but are not limited to— part replacement solutions, field problem-solving support, product validation, training, and escalation management for complex customer cases
- The Service Engineer also provides critical input on design improvements, warranty support, and product performance issues
- The Service Engineer must influence cross-functional teams to deliver an exceptional customer experience while driving continuous improvement throughout the organization
- Review and contribute to technical documentation and service manuals; ensure clarity and accuracy of materials managed by the Technical Service group
- Participate in project reviews, PDP (Product Development Process) meetings, and other cross-functional reviews to ensure new designs are serviceable
- Analyze warranty data to identify trends, root causes, and targets for corrective action, linking cases to applicable problem-solving documents
- Key representative in ECO/ECR process to represent service interests, such as but not limited to, backward and forward compatibility, serviceability, and inventory implications
- Key participant in RMA (Return Material Authorization) related investigations and reporting
- Analyze warranty data to identify trends, root causes, and targets for corrective action linking cases to applicable problem-solving documents
- Lead the development and implementation of solutions and process improvements impacting serviceability, reliability, or customer experience
- Provide advanced troubleshooting support and field service assistance, including travel to dealer or customer locations as required
- Develop technical documentation such as troubleshooting guides, diagnostic charts, repair instructions, and product bulletins
- Collaborate with Engineering and Manufacturing on design revisions, modifications, and field corrective actions
- Partner with Manufacturing to improve current production processes, tools, and equipment for serviceability and quality
- Lead proactive problem-solving efforts with suppliers and internal teams to resolve design or performance-related warranty issues
- Drive continuous improvements to the Labor Time Guide through data analysis and field feedback
- Support the development of training materials, service tools, and demonstration bucks and displays
- Perform other related duties and participate in meetings as assigned by management
Our take
Traditionally, commercial fleets and medium-duty vehicle operators have faced barriers such as high acquisition costs and limited options in the electric vehicle market. Harbinger aims to disrupt this landscape by developing an electric stripped chassis that specifically caters to the performance, durability, and lifespan expectations of Class 4 to Class 6 vehicles.
The company's focus on delivering an EV platform priced with zero acquisition premium addresses a key obstacle in the widespread adoption of EVs within the commercial sector. With impressive funding to its name and a 2025-announced deal to build trucks for FedEx, Harbinger Motors is ready to play a pivotal role in shaping the future of electric mobility for commercial and speciality vehicles.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2025
$160m
SERIES C
Jan 2025
$100m
SERIES B
Total funding: $357.7m
Company benefits
- 100% Comprehensive Health Coverage: You and your loved ones are covered with top-tier medical, dental, and vision insurance
- Accelerate Your Wealth: As one of our first 100 employees, you'll have the opportunity to rev up your financial future with early-stage stock options
- Unleash Your Time: Take control of your work-life balance. Salaried teammates receive flexible PTO and the freedom to celebrate holidays and wellness days as you see fit
- Cruise into Vacations: Enjoy an exciting annual vacation stipend to help you recharge your batteries
- Fuel Your Day: Forget brown bag lunches; we've got you covered with paid lunches and dinners to keep you energized
Company HQ
West Garden Grove, Garden Grove, CA
Leadership
John Henry Harris
(Co-Founder & CEO)Previously worked at OED Consulting Engineers as a Hardware Engineering Consultant. They also served as the Head of Sentry Tower Hardware and principal Mechanical Engineer at Anduril Industries.
Phillip Weicker
(Co-Founder & CTO)Previously co-founded Cannoo and held various roles at the company between 2017 and 2020. Before Cannoo, they worked at Faraday Future where they served as the Director and Senior Manager of Battery Systems.
William Eberts
(Co-Founder & COO)Previously worked as an Engineering Project Manager at Anduril Industries. Before that, they were a Program Manager at Cannoo.
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